Clinical Diabetes Sales Specialist (Baltimore, MD)

Tandem Diabetes Care•Maryland Remote, MD

3d•$101,000 - $123,500•Hybrid

About The Position

The Clinical Diabetes Sales Specialist (CDSS) is responsible for clinical services and, in partnership with a Territory Manager, promoting and selling Tandem Diabetes products within an assigned territory. The territory sales team plans and works toward sales goals by supporting clinical acceptance of Tandem products. The specialist identifies potential customers, develops business relationships, and uses clinical expertise to provide product education and sales support to trainers, physicians, healthcare staff, and patients. The role combines territory sales planning with patient and healthcare professional education. Responsibilities include coordinating and delivering product trainings, supporting the effective use of Tandem systems, explaining clinical outcomes and product differentiation, and collaborating with sales and clinical colleagues. The CDSS reports through a solid line to the Regional Sales Manager for sales and business processes and through a dotted line to the Regional Clinical Manager for clinical responsibilities and compliance. This is a hybrid position for candidates in the Baltimore, Maryland area. The schedule is Monday through Friday, 8:00 AM–5:00 PM EST. The position requires travel within the assigned territory at least 80% of the time and work from a remote home office. Equipment is provided, and training is conducted in person and remotely.

Requirements

RN, RD, RPh, or an equivalent combination of education and applicable job experience.
Advanced Diabetes Education Professional Credential (CDCES or BC-ADM), or eligibility for one of these credentials.
Maintain registration and licensure through clinical education.
Continue education in patient instruction on the technical use of diabetes technology and special considerations related to pump therapy.
At least 2 years of experience coordinating and conducting patient education on the technical use of diabetes technology.
Demonstrated ability to communicate as a clinical expert to patients and healthcare professionals.
Excellent communication skills concerning diabetes across the life cycle, self-management, diabetes technology and therapies, meal management, medications, complications, emergency management, and community resources.
Ability to establish effective relationships with patients, referral sources, and healthcare professionals.
Ability to explain diabetes technology, automated insulin delivery, and diabetes management software reports to patients and healthcare providers.
Ability to communicate clearly and concisely to resolve education or product issues and answer customer questions in accordance with company protocols.
Ability to apply clinical expertise toward business goals and respond to changing situations in a timely, calm, and confident manner.
Ability to work in a fast-paced, dynamic market and respond positively to change.
Proficiency with Microsoft Office Suite and the Internet.
Ability to travel within the assigned territory at least 80% of the time and work from a remote home office.
Valid driver's license, required auto insurance, and a good driving record in accordance with company policy.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Experience providing video-based remote patient education.
Familiarity with CRM software.
At least 1 year of related diabetes or endocrinology industry experience.

Responsibilities

Partner with the Territory Manager to cover the assigned territory and meet or exceed company sales goals.
Develop territory business plans and strategies to promote new business and maintain existing business.
Identify sales leads, assess prospects, and promote Tandem’s products, services, clinical value, and market differentiation.
Provide clinical information to healthcare professionals to influence appropriate recommendations or prescriptions of Tandem products and services.
Provide product and clinical information to consumers through health fairs, conventions, and promotional events.
Maintain knowledge of competing products and the market landscape, and attend required corporate training, sales meetings, conventions, trade shows, and symposia.
Keep customer relationship management (CRM) records current and maintain company property, equipment, records, selling aids, and samples in accordance with company policies.
Maintain an effective territory call cycle, manage expenses, submit timely expense reports, and complete sales reports and other assignments as directed.
Provide customer training, education, technical troubleshooting, and support in accordance with product labeling, accepted diabetes standards of care, company policies, and applicable requirements.
Coordinate, schedule, and deliver patient product trainings; complete training documentation and communications with healthcare professionals thoroughly and promptly.
Maintain account-level training requirements and trainer details, and provide educational offerings that support diabetes self-management and use of automated insulin delivery.
Build professional relationships with healthcare professionals and educate them about Tandem products, services, trends, outcomes, therapy management reports, and relevant clinical evidence.
Select contracted trainers based on territory business needs and skills, and conduct healthcare professional wear experiences.
Collaborate with Customer Technical Support and Clinical Support Specialist teams to address post-sale product issues and additional training needs.
Meet or exceed annual clinical and training goals and complete required training plans before assuming job responsibilities.
Ensure work complies with company policies, including privacy and HIPAA requirements and other regulatory, legal, and safety requirements.
Complete other assignments and reports as directed by Clinical Management.