Clinical Coordinator- Interfacility Transportation

Health Care District of Palm Beach County•Belle Glade, FL

About The Position

The Clinical Education Coordinator plans, coordinates, and delivers clinical education and competency training for Ground Transportation personnel, including Paramedics and EMTs. The role ensures personnel maintain required certifications and clinical competency and comply with regulatory and accreditation standards. It works closely with the Director of Ground Transportation, Medical Director, and operational leadership to identify educational needs, support quality improvement, and promote safe, evidence-based patient care. The coordinator develops education programs and training schedules, leads monthly training for day and night shifts, validates clinical skills, and maintains records of attendance, certifications, and competency. Training may include lectures, protocol updates, case reviews, skills labs, simulation, and competency validations. The position uses chart and case reviews, quality improvement findings, protocol updates, and field observations to identify education or remediation needs. The role also supports documentation quality and performance improvement through EPIC chart reviews and guidance to personnel on documentation practices. It collaborates with the Operational Control Center and assists leadership, Billing, Quality Improvement, and Risk Management with transport documentation questions. Operational duties include assisting with oversight and inventory of supplies, medications, training equipment, and clinical education materials, and communicating shortages or equipment issues to the Director of Ground Transportation. The coordinator provides the Director with a monthly education report covering training delivered, competency validations, attendance, upcoming training for the next 90 days, identified education gaps, and remediation needs. The role also performs operational and practice audits and assists with action planning and follow-through for departmental performance improvement initiatives.

Requirements

1–3 years of critical care experience.
High school diploma or GED.
Florida Registered Nurse License or Florida Critical Care Paramedic License.
NIH Stroke Scale Certification required within 30 days of hire.
AHA Basic Life Support Provider certification.
AHA Advanced Cardiac Life Support certification.
AHA Pediatric Advanced Life Support certification.
AAP Neonatal Resuscitation Program ESS certification.
Trauma Nurse Core Certificate or Prehospital Trauma Life Support certification.
Ability to maintain required certifications and clinical competency and comply with regulatory and accreditation standards.

Nice To Haves

1–3 years of clinical education experience.
Bachelor’s degree.
AACN Critical Care RN – Adult certification.

Responsibilities

Develop, implement, and maintain structured education and competency training programs for Ground Transportation personnel, including Paramedics and EMTs.
Identify educational needs, clinical skill gaps, and training opportunities.
Maintain a rolling training calendar at least three months in advance; submit it to the Director of Ground Transportation for review and approval and update it as needed.
Obtain the Director of Ground Transportation’s approval before implementing training plans, educational materials, and training initiatives.
Conduct at least one structured training session per month for day and night shifts, ensuring personnel receive the same information.
Coordinate and conduct hands-on clinical skills training and competency validation, including skills involving airway management, medication administration, cardiac monitoring, patient assessment, and advanced transport equipment.
Use chart reviews, case reviews, quality improvement findings, and protocol updates to identify education or remediation needs.
Participate in ride-alongs or field observation when appropriate to evaluate clinical practice and identify training needs.
Maintain accurate records of training attendance, competency validations, continuing education, training completion, and certifications.
Demonstrate proficiency in EPIC and maintain knowledge of Ground Transportation workflows.
Assist leadership, Billing, Quality Improvement, and Risk Management with transport documentation questions within EPIC.
Conduct EPIC chart reviews to evaluate documentation quality, identify education opportunities, and support quality improvement.
Guide and support Paramedics and EMTs on proper EPIC documentation practices.
Collaborate with the Operational Control Center on EPIC workflow questions and Ground Transportation documentation processes.
Assist the Director of Ground Transportation with oversight of medical supplies, medications, and training equipment.
Monitor inventory and support ordering and restocking of supplies, medications, and clinical equipment as directed.
Organize training equipment, simulation materials, and clinical education supplies.
Help ensure training and patient-care equipment is maintained in proper working condition and available for operational readiness.
Communicate supply shortages, equipment issues, and replacement needs to the Director of Ground Transportation.
Provide the Director of Ground Transportation with a monthly education report summarizing training, validations, attendance, upcoming training, and identified education gaps or remediation needs.
Perform audits on operations and practice and assist with action planning and follow-through for departmental performance improvement initiatives.
Serve as an EPIC subject matter expert and support documentation in the department.
Assist the Director of Ground Transportation in meeting departmental operational needs.