Clinical Coordinator- CMA/RMA/CCMA

Allergy Partners • Raleigh, NC

2d

About The Position

The Clinical Coordinator coordinates designated clinical operations under the direction of the Practice Manager, following the guidelines and goals of the Clinical Excellence Committee and physicians. The role collaborates with the Practice Manager and local physician leadership to assess clinical staff and achieve practice objectives, maintaining high-quality, safe, and efficient clinical processes and patient care. The position has supervisory responsibilities, typically involving management of clinical personnel, and reports directly to the Practice Manager.

The Clinical Coordinator supports personnel activities including staff hiring, training, evaluation, scheduling, and development; helps maintain staff competency and appropriate credentials; and coordinates clinical in-services and cross-training. The role must be proficient in and may perform all aspects of the Medical Assistant position, while evaluating patient flow, implementing approved clinical protocols, and supporting improvements to patient care and management.

Clinical operations duties include maintaining written procedures, overseeing clinical triage, managing crash-cart supplies and documentation, coordinating clinical supply ordering and inventory, maintaining capital equipment, and supporting clinical research data collection and storage as applicable. The coordinator helps ensure compliance with applicable clinical regulations and standards, including OSHA, CLIA, HIPAA, and state and federal requirements, and reports regularly to the Practice Manager.

The role also participates in quality assurance, risk management, compliance, and cybersecurity efforts; identifies and reports incidents and risk areas; maintains patient confidentiality; completes assigned training; and attends meetings and completes projects as requested. The job involves a clinic environment and may include stressful conditions, irregular hours, and exposure to bodily fluids and other clinic-related hazards.

Requirements

• Minimum five years of work experience in a clinical setting.
• High school diploma required.
• Current certificate or license as a CMA, RMA, or CCMA.
• Ability to understand and communicate OSHA guidelines for ambulatory practices.
• Basic understanding of utilization review, quality assurance, and managed care processes.
• Experience communicating and actively interacting with physicians.
• Ability to use an electronic medical record and Microsoft applications.
• Ability to handle and lift patients and occasionally lift and carry items weighing up to 30 pounds.
• Normal visual acuity and hearing are required.

Nice To Haves

• At least one year of work experience in an allergy practice.
• Previous supervisory experience.
• Analytical ability.
• Associate or bachelor’s degree.

Responsibilities

• Assist the Practice Manager with interviewing, hiring, training, and evaluating clinical personnel.
• Collaborate on the clinical portions of applicable staff evaluations and help ensure clinical personnel are appropriately trained, licensed, and credentialed.
• Communicate clinical information to staff through meetings, email, and one-on-one communication.
• Support staff disciplinary actions and help resolve interoffice disputes involving clinical personnel while maintaining confidentiality.
• Coordinate clinical staff schedules across practice sites and recommend improvements; ensure clinical posts are filled, including granting or denying days off if delegated.
• Recommend appropriate use of clinical personnel based on licensure and skill set.
• Schedule and facilitate clinical in-services and oversee staff competency, cross-training, education, remediation, and retraining.
• Maintain proficiency in and sometimes perform all aspects of the Medical Assistant position.
• Assess patient flow across practice sites and recommend changes to improve patient service and care.
• Collaborate with the Practice Manager, physicians, and team leaders or supervisors to plan and execute process changes that improve patient care and management.
• Implement approved clinical protocols, patient-care standards, and triage standards, including related paperwork and tasks.
• Teach or oversee clinical techniques and routines within staff members’ skill sets and licensure.
• Develop and maintain written clinical operating procedures, and review them with the Practice Manager before implementation.
• Review provider schedules and suggest changes to improve provider efficiency and productivity; coordinate changes with relevant staff and physicians.
• Oversee clinical triage across the practice.
• Maintain crash-cart supplies to approved standards and maintain related compliance documentation as delegated.
• Coordinate clinical supply ordering and develop inventory-control systems as delegated; recommend capital equipment purchases and maintain equipment according to manufacturer guidelines.
• Coordinate collection and storage of clinical research data as applicable.
• Ensure compliance with applicable clinical regulations, policies, procedures, and state and federal laws; make regular reports to the Practice Manager.
• Collaborate with the Practice Manager, physicians, and Administration to promote efficient and cost-effective resource management.
• Participate in compliance plan initiatives and report concerns to the Practice Manager or Compliance Officer as appropriate.
• Assist with analysis of clinical utilization and other clinical data, and provide results to the Practice Manager and physicians.
• Help ensure adherence to OSHA, CLIA, and HIPAA standards as delegated.
• Under the Practice Manager’s direction, assess whether clinical guidelines, protocols, and forms are current and followed; identify and report incidents and risk areas.
• Participate in professional development and maintain professional affiliations.
• Protect patient confidentiality and comply with HIPAA and practice compliance guidelines.
• Attend requested meetings and facilitate ad hoc projects as requested by the Practice Manager.
• Complete assigned Allergy Partners training within designated timeframes and comply with company and department policies.
• Model the company Code of Conduct, support the Compliance Program, and report policy violations through designated channels.
• Participate in cybersecurity efforts, remain alert to threats, and observe, enforce, and report cybersecurity incidents and complete required training.

Benefits

• Full-time employees: 401(k), health insurance, paid time off, paid holidays, vision insurance, health savings account (HSA), dental insurance, life insurance, and disability insurance.
• Part-time employees: 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED