CCMA

ALLERGY PARTNERS•Raleigh, NC

4d•$31 - $36•Onsite

About The Position

Under the direction of the Practice Manager, the Clinical Coordinator coordinates designated clinical operations in accordance with the guidelines and goals of the Clinical Excellence Committee and physicians. The role works with the Practice Manager and local physician leadership to assess and evaluate clinical staff and support practice objectives. It maintains high-quality clinical processes designed to provide safe, efficient healthcare and excellent patient care. The coordinator supports personnel operations, including staff hiring, training, evaluation, scheduling, competency, cross-training, and education. The role must be proficient in and may perform all aspects of the Medical Assistant position, while assessing patient flow and coordinating improvements to patient care and management. The position develops and maintains clinical operating protocols, oversees clinical triage, coordinates clinical supplies and equipment, supports research data collection when applicable, and helps ensure compliance with applicable clinical regulations and standards. It also contributes to quality assurance, risk management, compliance initiatives, reporting, and staff development. The position has supervisory responsibilities, typically involving management of clinical personnel, and reports directly to the Practice Manager.

Requirements

At least five years of work experience in a clinical setting.
High school diploma.
Current CMA, RMA, or CCMA certificate or license.
Understanding of and ability to communicate OSHA guidelines for ambulatory practices.
Basic understanding of utilization review, quality assurance, and managed-care processes.
Experience communicating and actively interacting with physicians.
Ability to use an electronic medical record and Microsoft applications.
Ability to meet the physical demands of the position, including standing and walking, full body motion, handling and lifting patients, manual and finger dexterity, and eye-hand coordination; occasional lifting and carrying of items up to 30 pounds.
Ability to work in a clinic environment with potential exposure to communicable diseases, needle sticks, toxic substances, ionizing radiation, medicinal preparations, and bodily fluids, and potentially stressful conditions or irregular hours.

Nice To Haves

At least one year of work experience in an allergy practice.
Previous supervisory experience.
Analytical ability.
Associate or bachelor’s degree.

Responsibilities

Assist the Practice Manager with interviewing, hiring, training, and evaluating clinical personnel, including clinical input for applicable staff evaluations.
Help ensure clinical personnel are appropriately trained, licensed, and credentialed; maintain staff competency and oversee cross-training, education, and remediation as needed.
Communicate clinical information through staff meetings, email, and one-on-one communication; support disciplinary actions and help resolve clinical staff disputes while maintaining confidentiality.
Assist with scheduling clinical personnel across practice sites, recommend staffing improvements, and, when delegated, approve or deny time off according to coverage and policy.
Recommend appropriate use of clinical personnel based on licensure and skill set, and schedule or facilitate clinical in-services as directed.
Remain proficient in and sometimes perform all aspects of the Medical Assistant position.
Assess patient flow across practice sites and recommend improvements to patient service and care.
Collaborate with the Practice Manager, physicians, and team leaders or supervisors to plan and execute process changes that improve patient care and management.
Implement approved clinical protocols, patient-care and triage standards, and related paperwork and tasks; teach specialized clinical techniques within employees’ skills and licensure.
Develop and maintain written clinical operating procedures, review them with the Practice Manager for approval, and know where to find Allergy Partners standard operating procedures online.
Review provider schedules and recommend changes to improve efficiency and productivity, coordinating changes with relevant leaders and physicians.
Oversee clinical triage across the practice and maintain crash-cart supplies and related compliance documentation as delegated.
Coordinate clinical supply ordering and inventory control; recommend capital equipment purchases and maintain equipment according to manufacturer guidelines.
Coordinate collection and storage of clinical research data when applicable.
Ensure clinical-area compliance with applicable regulations, policies, procedures, and state and federal laws; provide regular reports to the Practice Manager.
Collaborate with the Practice Manager, physicians, and Administration to promote efficient and cost-effective resource management.
Participate in compliance-plan initiatives and report concerns to the Practice Manager or Compliance Officer as appropriate.
Assist with analysis of clinical utilization and other clinical data, providing results to the Practice Manager and physicians.
Help ensure adherence to applicable OSHA, CLIA, and HIPAA standards, and report whether clinical guidelines, protocols, and forms are current and followed.
Identify and report incidents and, under the Practice Manager’s direction, identify and address risk areas.
Participate in professional development and maintain professional affiliations; maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Attend requested meetings, facilitate ad-hoc projects, and complete assigned training within designated timeframes.
Follow Allergy Partners and department policies, report policy violations through the designated channels, model the AP Code of Conduct, and support the AP Compliance Program.
Enforce cybersecurity efforts, remain alert to new threats, report cybersecurity incidents, and complete required cybersecurity training on time.