Clinical Coordinator RN - Physician Practice

Lehigh Valley Health Network•Bethlehem, PA

1d•Onsite

About The Position

This role assists with the daily operations of the clinical staff, procedures, treatment, and support within a physician's office health care team. The Clinical Coordinator RN delivers and oversees patient care, functioning as an integral member of the leadership team with a focus on clinical support staff. Responsibilities include general administrative tasks such as scheduling, reception, front-end revenue cycle management, medical assistant duties, and other physician office tasks. This position serves as a clinical resource for all practice staff and is accountable for clinical staff orientation, education, clinical skills competency, clinical office operations, and clinical skills remediation. The role also facilitates seamless transitions and completion of initiatives designed to enhance the patient care experience, including pre-visit planning and the use of clinical intelligence tools across the continuum of care.

Requirements

Associate’s Degree from an Accredited School of Nursing as an RN
3 years Recent experience in a clinical setting
Ability to initiate, accept, and adapt to change within a healthcare setting.
Ability to take initiative and function independently, as well as collaboratively.
Excellent computer skills including electronic medical record (EMR), word processing (Microsoft Word), PowerPoint, and Excel.
Time management skills.
Mature emotional intelligence.
Project management skills.
RN - Licensed Registered Nurse_PA - State of Pennsylvania

Nice To Haves

Bachelor’s Degree from an Accredited School of Nursing as an RN
CACRN - Certified Ambulatory Care RN - State of Pennsylvania

Responsibilities

Oversees clinical operations and facilitates patient engagement through practice settings including visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions of care follow-up, and other patient focused initiatives to enhance the patient care experience.
Assumes clinical and administrative responsibilities in the absence of the Director/Manager.
Completes end-of-day tasks including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
Prepares daily charts and maintains medical files and electronic medical records.
Obtains clarification of policy, whenever necessary, and may use resources available through other departments.
Assesses clinical staff competencies and provides remediation, as necessary, in collaboration with Clinical Services.
Facilitates coordination of care across settings for a designated population and ensures that labs, studies, and referrals are completed and results are discussed with the patient.
Provides regular feedback and involves other colleagues in quality improvement workflow development.
Reviews clinical staff competencies and provides remediation, as necessary.
Fosters accountability of staff for adherence to policies/procedures/professional practice.
Participates in and applies research in practice and supports the practice and hospital goals and objectives.