Clinical Concierge - LMRT - Full time, Days

Texas Health Resources•Lewisville, TX

12d•Onsite

About The Position

The Clinical Concierge LMRT guides consumers and their secondary guests through the urgent care visit, enhancing the consumer experience, maximizing throughput, and delivering clinical excellence. The position performs a range of clinical and administrative duties, including assisting providers with care and treatment, laboratory testing, x-ray examinations, patient registration, payment collection, rooming, and discharge. Concierges maintain competency and rotate among assigned positions. The role works under the direction of the Site Manager and closely with providers and other clinical staff, and requires discretion, sound judgment, diplomacy, decision-making, and a customer-service orientation. This position is based at 6225 N. Josey Lane, Suite 100, Lewisville, Texas, and floats across multiple Texas Health Urgent Care locations. The schedule is full-time, three 12-hour shifts per week, from 7:45 a.m. to 8:15 p.m., with rotating days, weekends, and holidays. Texas Health Breeze Urgent Care provides care for many minor illnesses and injuries. Its centers are open 8 a.m. to 8 p.m., 365 days a year, and aim to offer convenient, affordable care with little or no wait time. The organization has received the CAUCQ Specialty Training Commendation recognizing formalized urgent care training in clinical care and patient experience. Orientation offers the opportunity to earn more than 20 contact hours that can be used toward renewing a medical assistant certification.

Requirements

High school diploma or equivalent.
Completion of an approved LMRT training program, with proficiency in chest, extremities, skull, and spine.
Six months of previous x-ray experience or completion of an internal THR LMRT training program in lieu of experience; alternatively, successful completion of a CHCP externship at Breeze Urgent Care is required.
LMRT issued by the TMB with specialties in chest, extremities, skull, and spine upon hire.
BCLS (Basic Cardiac Life Support), maintained every two years and obtained within 30 days of hire; required before providing independent patient care.
THR Urine Drug Collector training, maintained every five years and completed within 30 days of hire; required before providing independent care.
Ability to perform duties within the licensed scope of practice and follow applicable clinical protocols.

Nice To Haves

Successful completion of a Medical Assistant education program.
Successful completion of a CHCP externship at Breeze Urgent Care (also listed as an alternative qualification for the x-ray experience requirement).
Six months of clinical experience in a health care facility as an LVN, MA, CNA, or other patient-care professional.
Six months of previous experience as a licensed LMRT.
Experience obtaining patient medical histories, administering medications per protocol, taking vital signs, assisting with basic clinical procedures, documenting encounters in an EMR, and supporting clinical patient flow.
Previous electronic health record, straight-arm x-ray, and orthopedic experience.
Medical Assistant certification upon hire; required before administering injections.

Responsibilities

Guide consumers and their secondary guests through the urgent care visit and help deliver a positive patient experience.
Collect identification and payor documentation and register patients using the EPIC workflow.
Measure and document vital signs, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level, and communicate results to the consumer and provider.
Document chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and specimen collections according to provider orders and standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medications using the appropriate medication verification workflow; perform injections as a medical assistant when appropriately qualified and checked off.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, and application of orthopedic goods and ortho-glass.
Perform and document diagnostic x-rays within licensed scope of practice as ordered and verified by the provider; follow established protocols and appropriate exposure factors for care and safety.
Transfer images and applicable communications to the radiology group for overread and ensure reports are on file in the medical record.
Build trust and relationships with consumers and guests through professional, empathetic behavior consistent with patient experience standards.
Welcome consumers and guests, introduce oneself, inquire about the purpose of the visit, and ask appropriate screening questions.
Recognize and promptly notify the provider about emergent patients; perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referral appointments for consumers.
Maintain assigned office supplies, medical supplies, and medications at appropriate par levels.
Perform facility quality checks according to established policies and procedures.
Perform other duties as assigned.