Clinical Case Manager

HELP USA • New York, NY

4d • Onsite

About The Position

The Clinical Case Manager provides case management and crisis intervention services to residents of a supportive permanent housing program. The role promotes independent living skills, housing stability, and resident well-being through individualized assessment and support. The position is with HELP USA’s Home Simpson program at 1210 Simpson St, Bronx, NY 10459.

The Case Manager connects residents with community-based resources, facilitates groups and workshops, coordinates with medical, mental health, and substance abuse providers, and works with property management to help tenants maintain permanent housing. The role also supports residents’ educational and employment goals and assists them in addressing barriers to timely rent submission, while advocating for and alongside residents and offering assistance without imposing it.

Requirements

• Master’s degree in Social Work or a related field is required.
• At least two years of experience delivering clinical crisis services.
• Computer literacy, specifically with Microsoft applications, is required.

Nice To Haves

• CASAC certification is desired but not required.
• Experience in case management, assessment, counseling, and crisis intervention is preferred.
• Experience with Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) is preferred.
• Knowledge of AWARDS and CARES is a plus.

Responsibilities

• Conduct assessments and formulate individualized service plans; provide referrals and ongoing support to help tenants develop skills and achieve goals related to housing stability and well-being.
• Connect tenants with community-based services and resources aligned with their Individualized Service Plans (ISPs).
• Facilitate support groups and workshops that help tenants live as independently as possible.
• Liaise with medical, mental health, and substance abuse providers to coordinate an appropriate level of care.
• Assist tenants with educational and employment linkages.
• Help tenants overcome barriers that may affect timely submission of monthly rent.
• Work with property management to support tenants in maintaining permanent housing.
• Advocate for and alongside residents in all aspects of their lives, offering assistance without imposing it.
• Provide case management and crisis intervention services to residents.

Benefits

• Health insurance through Cigna, including dental and vision, with a family coverage option and minimal employee contribution.
• Generous paid time off.
• 401(k) with a company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level