Clinical Care Transition Specialist / RN - Northern Massachusetts

Option Care Health•Boston, MA

11d•$92,905 - $154,841

About The Position

Option Care Health is hiring a Clinical Transition Specialist to support patient transitions from hospitals and other facilities to home or alternate-site care. The role uses sales techniques to promote Option Care products and services to discharging patients, while educating patients, families, caregivers, and facility staff about the services and how care will be provided at an alternative site. The specialist assesses patients for suitability for alternative-site care, gathers and completes pre-admission information, and coordinates with internal teams and external partners to support quality service and effective treatment plans. The role also builds referral-source relationships and partners with Account Managers to grow referrals and meet sales goals. This position requires travel to partner facilities, community hospitals, and medical practices for referrals, sales, education, and training.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all levels within the organization, business community, and vendor organizations.
Knowledge of standard practices for services offered and applicable standards, such as ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve issues and improve processes.
Reliable transportation to travel to care facilities, home visits, and multiple hospitals; a personal vehicle requires a valid driver's license and proof of insurance.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate-site infusion or discharge-planning experience.
Experience growing service-provider partnerships.

Responsibilities

Maintain and grow referral-source relationships to increase sales and patient starts; serve as a key Option Care contact for education, assistance, and service.
Interact with area service providers to promote Option Care services for discharging patients and assess patients selected by hospitals for suitability for alternative-site care.
Educate patients, families, caregivers, and facility staff about Option Care services and products, including providing in-person education to support timely discharge and therapy independence.
Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to develop and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with Account Managers and marketing staff to deliver educational and promotional programs for patients, caregivers, and referral sources.
Review medical records for relevant medical history and primary and secondary insurance information, and communicate findings to patient registration.
Coordinate transitions with referral sources and internal partners; participate in data collection for therapy starts and patient tracking, including facilitating order transfers by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and comply with applicable confidentiality safeguards.
Provide oversight and input to providers regarding patient assessment, treatment, and transition to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances to be available.