Clinical Care Transition Specialist / RN - Northern Massachusetts

Option Care Health•Boston, MA

About The Position

The Clinical Transition Specialist is an experienced sales professional who sells Option Care products and services to patients being discharged from care. The specialist educates patients, families, and facility staff about receiving services and products at an alternative site, and helps determine whether patients are appropriate candidates for home or alternate-site care. The role gathers and completes pre-admission information, coordinates with internal teams and external referral partners, and supports timely discharge and implementation of an effective treatment plan. The specialist builds relationships with referral sources and works with Account Managers and sales leadership to grow referrals and achieve sales goals. The position also provides in-person education to patients and caregivers, coordinates transitions and therapy starts, communicates with care teams, and helps arrange special medical supplies or appliances. This role has no supervisory responsibilities and requires travel to facilities, hospitals, and medical offices to develop partnerships, process referrals, and provide education and training.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with individuals at all organizational levels in the business community and with vendors.
Knowledge of standard practices for services offered and current applicable standards, such as ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Access to reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate-site infusion experience or discharge planning experience.
Experience growing service provider partnerships.

Responsibilities

Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a key point of contact and representative of Option Care, providing education, assistance, and service to referral sources.
Interact with area service providers to sell Option Care services for patients being discharged.
Assess patients selected by hospitals to determine whether they are viable candidates for alternative-site care.
Use sales techniques to educate patients, families, and facility staff about Option Care services and products.
Provide in-person education to patients and caregivers to support timely discharge and independence with therapy.
Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with the Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
Review medical records for pertinent medical history and primary and secondary insurance information, and communicate the information to patient registration.
Coordinate care transitions proactively with referral sources and internal partners to support seamless transitions to home or an alternate treatment site.
Participate in data collection required for therapy starts and patient tracking, including facilitating order transfers by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow legal requirements for safeguarding it.
Provide oversight and input to providers regarding patients, assessment and treatment, and transition to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances to be available.
Travel to partnership facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide live education and training support.