Clinical Care Transition Specialist / Registered Nurse

Option Care Health•Springfield, IL

About The Position

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to promote Option Care products and services to patients preparing for discharge. The role educates patients, families, caregivers, and facility staff about receiving services and products at an alternative site, and assesses patients to determine their suitability for alternative-site care. The specialist gathers and reviews pre-admission information, collaborates with internal teams and external partners, and coordinates patient transitions to home or an alternate site. The role also builds relationships with referral sources and partners with Account Managers to increase referrals, patient starts, and sales. The position requires a licensed Registered Nurse or Pharmacist in the state of practice and at least two years of healthcare industry experience. It involves travel to partner facilities, community hospitals, and medical practice offices to process referrals and provide education and training.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all organizational levels in the business community and with vendors.
Knowledge of standard practices for services offered and applicable standards, including ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing process-improvement strategies.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate-site infusion or discharge planning experience.
Experience growing service-provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a point of contact and representative of Option Care, providing education, assistance, and service to referral sources.
Interact with area service providers to promote Option Care services for patients preparing for discharge.
Assess selected patients to determine whether they are viable candidates for alternative-site care.
Educate patients, families, and facility staff about Option Care services and products.
Provide in-person education to patients and caregivers to support timely discharge and therapy independence.
Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with the Account Manager and marketing staff to provide educational and promotional programs for patients, caregivers, and referral sources.
Review medical records for pertinent medical history and primary and secondary insurance information, and communicate this information to patient registration.
Coordinate care transitions with referral sources and internal partners to support seamless transitions to home or an alternate site.
Participate in data collection for therapy starts and patient tracking, including facilitating transfer of orders by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow legal guidelines for safeguarding it.
Provide oversight and input to providers regarding patients, assessment and treatment, and transition to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances to be available.