Clinical Care RN (Indianapolis)

Phamily•Indianapolis, IN

9d•Hybrid

About The Position

Jaan Health is seeking a compassionate, organized, and tech-savvy Clinical Care RN to support patients in its text-based Advanced Primary Care Management (APCM) program. The role delivers proactive, high-quality care through digital communication tools to improve health outcomes. It is suited to healthcare professionals who thrive in virtual care, value patient engagement, advocate for patients, and are skilled in critical thinking and care coordination. The position is based in Indianapolis and will begin with a hybrid schedule, with an expected transition to fully in-office as the company builds out its hub. There is no confirmed start date; the company is building a candidate pipeline for future hiring needs. This full-time role has multiple shifts and may require travel of up to 10%, including potential overnight travel. The role also supports clinical team quality and operations by overseeing staff, improving workflows, leading quality initiatives, and addressing issues that emerge as programs evolve. The employee must comply with applicable organizational security, privacy, and compliance policies, including separation-of-duties requirements, and protect the confidentiality, integrity, and availability of information and systems accessed.

Requirements

Active, unrestricted compact Registered Nurse license.
At least 4 years of experience in care management or clinical care coordination, such as primary care, chronic care management, or home health.
Previous experience managing a team.
Strong critical-thinking and problem-solving skills in a fast-paced environment.
Ability to independently manage a digital patient panel and prioritize escalations effectively.
Excellent written communication and documentation skills.
Comfort using EMRs, care coordination platforms, and digital messaging tools, and ability to learn new technologies quickly.
Reliable internet access and a secure, private work environment.
Ability to travel up to 10%, potentially including overnight travel.

Nice To Haves

At least 4 years of experience and a 2-year RN Associate Degree, or at least 2 years of experience and a BSN.
Bilingual Spanish skills.
Knowledge of Medicare CCM/APCM programs.

Responsibilities

Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner.
Identify, assess, and triage clinical concerns, social determinants of health (SDOH) needs, and care coordination barriers.
Develop and update personalized patient care plans, and help educate and motivate patients to follow them.
Oversee clinical quality across the team by analyzing data and trends, managing direct reports, training, orienting, and onboarding staff, and improving outcomes.
Develop, implement, and revise care coordination workflows or protocols to improve the efficiency and scalability of the care model.
Lead quality improvement initiatives, complete case reviews and chart audits, and host team meetings.
Identify and troubleshoot issues arising during new program iterations, escalating critical impacts or opportunities for system-wide improvement to leadership.
Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through.
Comply with applicable organizational security, privacy, and compliance policies and protect the confidentiality, integrity, and availability of information and systems accessed.