Clinical Care RN (Indianapolis)

Phamily • Indianapolis, IN

10d • Hybrid

About The Position

Jaan Health is building an Indianapolis hub and proactively identifying qualified candidates; a start date has not been confirmed. The Clinical Care RN supports patients in a text-based Advanced Primary Care Management (APCM) program, delivering proactive care through digital communication tools to improve health outcomes. The position is initially hybrid, with an expected transition to fully in-office, and may require travel of up to 10%, including potential overnight travel.

The role monitors patient communications, assesses clinical and social needs, coordinates care, and maintains individualized care plans. It also oversees team clinical quality, supports staff training, develops and improves workflows, leads quality-improvement work, and collaborates with clinical and social-work colleagues. The position reports to the Director of Clinical Operations and is responsible for complying with applicable organizational security, privacy, and compliance policies and protecting the confidentiality, integrity, and availability of accessed information and systems.

Requirements

• Active, unrestricted compact Registered Nurse license.
• At least 4 years of experience in care management or clinical care coordination, such as primary care, chronic care management, or home health.
• Previous experience managing a team.
• Strong critical-thinking and problem-solving skills in a fast-paced environment.
• Ability to independently manage a digital patient panel and prioritize escalations effectively.
• Excellent written communication and documentation skills.
• Comfort using EMRs, care-coordination platforms, and digital messaging tools, and ability to learn new technologies quickly.
• Access to reliable internet and a secure, private environment.

Nice To Haves

• A two-year RN Associate Degree with at least 4 years of experience, or a BSN with at least 2 years of experience.
• Spanish bilingual ability.
• Knowledge of Medicare CCM/APCM programs.

Responsibilities

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner.
• Identify, assess, and triage clinical concerns, social determinants of health (SDOH) needs, and care-coordination barriers.
• Develop and update personalized patient care plans; educate and motivate patients to follow them.
• Oversee team clinical quality by analyzing data and trends, managing direct reports, training, orienting, and onboarding staff, and improving outcomes.
• Develop, implement, and revise care-coordination workflows or protocols to improve the care model’s efficiency and scalability.
• Lead quality-improvement initiatives, complete case reviews and chart audits, and host team meetings.
• Identify and troubleshoot issues during new program iterations, escalating critical impacts or opportunities for system-wide improvement to leadership.
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through.
• Comply with applicable organizational security, privacy, and compliance policies, including separation-of-duties requirements, and protect information and systems accessed.

Benefits

• Competitive compensation commensurate with experience.
• Potential to earn equity based on performance.
• Medical, dental, and vision coverage for employees and dependents at a nominal cost.
• Paid maternity leave.
• FSA and Dependent Care account options.
• 401(k) eligibility after 6 months of full-time employment.
• Collaborative, mission-driven work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree