Clinical Care Coordinator (MA- Indianapolis)

Phamily • Indianapolis, IN

9d • Hybrid

About The Position

Jaan Health is seeking Certified Medical Assistants to join its clinical care team. The Clinical Care Coordinator supports patient-centered, team-based care and helps primary care physicians and practices manage patient panels using a population management informatics tool. The role focuses on high-volume patient outreach by phone, text, and care-platform messaging, accurate documentation, and coordination with the care team. It also supports operational functions including patient enrollment, staff training, and client operations.

The position is based in Indianapolis, Indiana. It is expected to begin on a hybrid schedule and transition to fully in-office; the Indianapolis hub is being built, and there is no confirmed start date. The role is full-time, offers multiple shifts, and reports to the Clinical Operations Manager according to the role description (the posting header lists the Clinical Operations Director). It is not eligible for visa sponsorship.

The company describes a fast-growing, early-stage environment and seeks employees who demonstrate ownership, adaptability, resilience, comfort with ambiguity, and a growth mindset. Employees are expected to comply with applicable security, privacy, and compliance policies and protect the confidentiality, integrity, and availability of information and systems they access.

Requirements

• Certified Medical Assistant certification is required.
• At least 3 years of experience in care management in a primary care setting or similar specialty.
• Excellent communication and technology skills.
• Prior use of electronic health records and other healthcare information systems is required.
• Significant experience in a primary care setting; chronic care experience is preferred, and experience in a hospital or medical group is also noted.
• Demonstrated problem-solving ability, comfort with high-volume outreach, and ability to multitask.
• Must have access to reliable internet and a secure, private work environment.
• Demonstrated success in a high-performing environment, with high velocity, ownership, comfort with ambiguity, resilience, and a growth mindset.

Nice To Haves

• Experience in population health.
• Chronic care experience.
• Ability to build scalable approaches while executing and anticipating future business needs.

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in electronic health record systems.
• Support LPNs, RNs, and providers with intake coordination, appointment scheduling, medication refills, and follow-ups; escalate clinical issues to LPNs or RNs as appropriate.
• Assist with patient onboarding and enrollment processes.
• Partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Promote a positive experience for patients and families through courteous telephone and digital interactions, accurate and timely routing, and referral to appropriate clinical staff when necessary.
• Perform job functions in compliance with applicable federal, state, local, and company policies and procedures.
• Comply with organizational security, privacy, and compliance policies, including separation-of-duties requirements, and protect the confidentiality, integrity, and availability of information and systems accessed.

Benefits

• Competitive compensation based on experience and impact: $22.00–$25.00 per hour.
• Medical, dental, and vision coverage for employees and dependents at a low cost.
• Up to 35 paid days off each year, including 12 vacation days accrued annually, up to 9 sick/wellness days, 12 paid company holidays, and 2 paid give-back days.
• HSA and FSA account options.
• 401(k) with company match after 6 months of full-time employment: 100% match on the first 3% contributed and 50% match on the next 2% contributed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed