Clinical Care Coordinator

American Health Imaging•Homewood, AL

2d•Onsite

About The Position

The Clinical Care Coordinator (EMT/Paramedic) provides an onsite clinical presence for contrast when direct supervision is provided virtually by a licensed provider. The coordinator responds to medical emergencies in the center, providing immediate medical care and life support under the virtual licensed provider’s supervision, and serves as the point of contact for third-party emergency personnel responding to a 911 call. The role also supports the patient experience and center operations. Responsibilities include assisting patients before, during, and after imaging procedures; coordinating patient flow and modality schedules; supporting technologists; documenting patient assessments and care; and maintaining a clean, safe, stocked, and well-organized patient environment. The position is onsite at American Health Imaging’s Homewood, Alabama location and works Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
At least 2 years of experience as an EMT or Paramedic.
Current license in the appropriate state, aligned with clinical scope of practice.
Current Basic Life Support (BLS) certification.
Current Advanced Cardiac Life Support (ACLS) certification.
Advanced or Intermediate EMT (Emergency Medical Technician) certification.
Knowledge of and adherence to company policies, protocols, HIPAA requirements, and safety guidelines.
Knowledge of medical procedures, terminology, and medications.
Knowledge of current technical skills and procedural understanding of MRI safety.
Basic computer skills.
Written and verbal communication skills.
Ability to work independently and in a team environment.
Ability to work in a fast-paced environment and meet established deadlines.
Ability to be flexible in schedule and adapt to constant change.
Ability to deliver high-quality customer service with integrity and compassion.
Ability to remain calm in difficult situations.
Ability to provide open, honest feedback to improve emergency response procedures.
Ability to handle details accurately.
Ability to maintain regular attendance and arrive on time as scheduled.
Ability to resolve service recovery issues and know when to escalate.
Ability to see, hear, speak, write, and key.
Ability to stand, stoop, lift, and walk without restrictions.
Ability to lift up to 100 pounds and frequently lift or carry objects weighing up to 50 pounds.

Responsibilities

Provide advanced life support, administer medications, and evaluate patient signs and symptoms under the direct supervision of a licensed provider and within the coordinator’s scope of practice.
Respond to and coordinate rapid response efforts for medical emergencies in the center.
Evaluate patients at the scene and perform a preliminary diagnosis.
Administer appropriate medications and treatments within scope of practice, including oxygen, glucose, and assistance with epinephrine administration when needed.
Use clinical equipment and medications to stabilize patients or provide emergency treatment.
Collaborate with responding or involved parties, including police, firefighting units, and doctors.
Provide Basic Life Support (BLS) and Advanced Life Support (ALS) as needed.
Greet and escort patients to the changing room and briefly explain procedures.
Provide pre-exam screening and instructions.
Assist patients on and off the imaging table when requested by a technologist.
Support technologists during scans and contrast administration as required.
Manage post-scan patient hand-off.
Promote an efficient, friendly, and smooth experience for patients entering the center.
Coordinate patient throughput across the center and modalities.
Monitor modality schedules, adjust patient schedules when necessary, and inform technologists of changes.
Document patient assessments, interventions, and responses to treatment.
Attend required OSHA and annual training and mandatory company updates.
Help maintain a clean, organized, adequately stocked, and safe patient environment.
Communicate effectively with in-center staff, the virtual licensed provider, and patients to relay information and receive instructions.
Prepare rooms between patients, including placing the appropriate coil on the table, putting away the previous coil, and changing the table sheet.
Help technologists stay on schedule by preparing the next patient before the current patient is ready to leave the table.
Provide front-end coverage as needed.
Complete other tasks and projects as assigned.