Clinical Care Coordinator

Lumexa Imaging•Homewood, AL

3d•Onsite

About The Position

The Clinical Care Coordinator (EMT/Paramedic) provides an onsite clinical presence for contrast when a licensed provider directly supervises virtually. The role responds to medical emergencies at the imaging center, provides immediate medical care and life support services within the employee’s scope of practice and under the virtual licensed provider’s supervision, and serves as the point of contact for third-party emergency personnel responding to a 911 call. The position is full-time at American Health Imaging’s Homewood, Alabama location, Monday through Friday, 9:00 a.m. to 5:00 p.m. The coordinator supports patients throughout their imaging visits, including greeting and escorting them, providing pre-exam screening and instructions, assisting with patient transfers when requested, supporting technologists during scans and contrast administration, and coordinating post-scan hand-offs. The role also helps maintain smooth patient throughput and schedules, prepares rooms between patients, documents care, communicates with staff and patients, and provides front-end coverage as needed.

Requirements

High school diploma or GED.
At least 2 years of experience as an EMT or Paramedic.
Current license in the appropriate state aligned with clinical scope of practice.
Current Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certification.
Advanced or Intermediate EMT (Emergency Medical Technician) certification.
Knowledge of and adherence to company policies and protocols, HIPAA, and safety guidelines.
Knowledge of medical procedures, terminology, and medications.
Knowledge of current technical skills and procedural understanding of MRI safety.
Basic computer skills.
Written and verbal communication skills.
Ability to work independently and in a team environment, in a fast-paced setting, and meet established deadlines.
Ability to be flexible in schedule and adaptable to constant change.
Ability to deliver high-quality customer service to internal and external customers with integrity and compassion.
Ability to remain calm in difficult situations and provide open, honest feedback to improve emergency response procedures.
Ability to handle details accurately, maintain regular attendance, and arrive on time as scheduled.
Ability to resolve service recovery issues and recognize when to escalate them.
Ability to stand, stoop, lift, and walk without restrictions.
Ability to see, hear, speak, write, and key.

Responsibilities

Represent the US Radiology Way and create a positive patient and customer experience.
Provide assistance under the direct supervision of a licensed provider and provide advanced life support, administer medications, and evaluate patient signs and symptoms within the applicable field skill set and scope of practice.
Serve as the onsite responder and coordinate rapid responses to medical emergencies in the center.
Evaluate patients at the scene and perform preliminary diagnoses.
Administer necessary medications and treatments within scope of practice, including oxygen, glucose, or assistance with epinephrine administration when appropriate.
Use clinical equipment and medications to stabilize patients or provide emergency response treatment.
Collaborate with relevant parties, including police, firefighting units, and doctors.
Provide Basic Life Support (BLS) and Advanced Life Support (ALS) as needed.
Greet and escort patients to the changing room and briefly explain procedures.
Provide pre-exam screening and instructions.
Assist patients on and off the table when requested by a technologist.
Support technologists throughout scans and contrast administration as required.
Manage post-scan patient hand-offs.
Help ensure an efficient, friendly, and smooth experience for patients entering the center.
Support smooth patient throughput across the center and its modalities.
Monitor modality schedules, adjust patient schedules when necessary, and inform technologists of changes.
Document patient assessments, interventions, and responses to treatment.
Attend required OSHA training, annual training, and mandatory company updates.
Help maintain a clean, organized, adequately stocked, and safe patient environment.
Communicate effectively with in-center staff, the virtual licensed provider, and patients to relay vital information and receive instructions.
Prepare rooms between patients, including placing the appropriate coil on the table, putting away the previous coil, and changing the table sheet.
Help technologists stay on schedule by preparing the next patient before the current patient is ready to leave the table.
Provide front-end coverage as needed.
Complete other assigned tasks and projects.