Clinical Care Coordinator (MA- Indianapolis)

Phamily • Indianapolis, IN

10d • $22 - $25 • Hybrid

About The Position

Jaan Health is seeking Certified Medical Assistants to serve as Clinical Care Coordinators supporting patient-centered, team-based care. The role supports primary care physicians and practices in managing patient panels through a population management informatics tool. It focuses on high-volume patient outreach by phone, text, and digital messaging, accurate documentation, and coordinated workflows with the care team. The position also supports member enrollment, staff training, and client operations, connecting clinical expertise with operational execution.

The position is based in Indianapolis, Indiana. It is expected to begin on a hybrid schedule while the Indianapolis hub is being established, with the goal of transitioning to fully in-office work. There is no confirmed start date; candidates are being identified in anticipation of future hiring needs. This is a full-time role with multiple shifts, reporting to the Clinical Operations Manager according to the role description. The posting’s introductory details separately list the reporting line as Clinical Operations Director.

The role requires compliance with applicable organizational security, privacy, and compliance policies, including separation-of-duties requirements, and protection of the confidentiality, integrity, and availability of accessed information and systems. The position is not eligible for visa sponsorship.

Requirements

• Certified Medical Assistant certification is required.
• At least 3 years of experience in care management in a primary care setting or similar specialty.
• Excellent communication and technology skills.
• Prior use of electronic health records and other healthcare information systems is required.
• Significant experience in a primary care setting, chronic care preferred; hospital or medical group experience is also mentioned.
• Demonstrated problem-solving ability, comfort with high-volume outreach, and ability to multitask.
• Access to reliable internet and a secure, private work environment.
• Proven success in a high-performing environment, with ownership, comfort with ambiguity, resilience, and a growth mindset.
• Ability to build scalable approaches, execute them, and anticipate business needs.

Nice To Haves

• Experience in population health.
• Chronic care experience.

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in electronic health records.
• Support LPNs, RNs, and providers with intake coordination, appointment scheduling, medication refills, and follow-ups; escalate clinical issues to LPNs or RNs as appropriate.
• Assist with patient onboarding and enrollment, partnering with client operations teams to support seamless service delivery.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Provide courteous telephone and digital interactions, route inquiries accurately and promptly, and refer patients to appropriate clinical staff when necessary.
• Perform job functions in compliance with applicable federal, state, local, and company policies and procedures.
• Comply with organizational security, privacy, and compliance policies, including separation-of-duties requirements, and protect information and systems accessed.

Benefits

• Medical, dental, and vision coverage for employees and dependents at a low cost.
• Up to 35 paid days off annually, including 12 vacation days, up to 9 sick/wellness days, 12 paid company holidays, and 2 paid give-back days.
• HSA and FSA account options.
• 401(k) with company match after 6 months of full-time employment: 100% match on the first 3% contributed and 50% match on the next 2% contributed.
• Competitive compensation of $22.00–$25.00 per hour based on experience and impact.
• Collaborative, mission-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed