Thursday morning; 11pm - 7:30am ET)

Spring Health•New York, NY

23h

About The Position

Spring Health is seeking an independently licensed mental health professional to provide overnight clinical care navigation. The role provides in-the-moment support to members and leaders, assesses clinical needs and risk, and coordinates connections to appropriate care and resources. The position requires independent judgment and critical thinking when leadership is unavailable, flexibility for occasional shift changes, and availability to work holidays that fall on scheduled shifts. The schedule is Saturday night/Sunday morning through Wednesday night/Thursday morning, 11:00 p.m.–7:30 a.m. ET, or the equivalent in the employee’s time zone. Team members must remain fully engaged and free from interruptions throughout their shift. The target base pay range is $33.33–$38.93; individual pay may vary based on experience, location, internal equity, and other business considerations. Spring Health describes its environment as fast-growing and high-impact, with evolving roles and responsibilities, continuous feedback, and opportunities to build new processes and products. The company expects team members to use AI tools thoughtfully, apply human judgment to AI outputs, and continue developing AI fluency relevant to their role.

Requirements

Current license as an LCSW, LMFT, LPC, or licensed psychologist.
At least 2 years of direct clinical care experience.
Expertise in crisis assessment and safety planning.
Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
Ability to work independently and exercise strong critical thinking, including when leadership is not present.
Ability to remain fully engaged and free from interruptions for the duration of the shift.
Excellent listening, written, and verbal communication skills.
Ability to acknowledge and embrace diversity and inclusion.
Motivation to provide members with a high-touch experience and go above and beyond.
Comfort using multiple computer platforms, learning new systems, and completing technology-related tasks efficiently.
Ability to multitask and context-switch.
Flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts.

Responsibilities

Provide in-the-moment clinical support, psychoeducation, and referrals or resources through a clinical phone queue.
Use active listening, motivational interviewing, and solution-focused approaches to engage members seeking help with mental health, substance use, or family and relationship concerns.
Assess risk; provide crisis support and safety planning; and follow up with high-risk members to support safety and timely connection to care.
Recommend an action plan based on clinical presentation and coordinate access to Spring Health therapists, coaches, physicians, or external resources.
Provide after-hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
Complete professional written documentation and communicate with members and providers by email.
Follow care management outreach protocols and use clinical judgment to identify and problem-solve barriers or disruptions to care.
Coordinate with Spring Health care providers and the Provider Operations team to promote effective care.
Collaborate with multidisciplinary teams, including Care Support, Benefits/Billing, and Product, to support a smooth member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow company policies and maintain confidentiality, compliance, and ethical standards.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
An individual One Medical account for the employee and dependents, stated to be valued at $199 per year per user.
HSA and FSA plans.
A yearly allotment of no-cost visits with Spring Health therapists, coaches, and medication management providers for the employee and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Access to Gympass, including virtual wellbeing coaching and budget management.
A four-week fully paid sabbatical after four years of employment.
Four to four-and-a-half months of fully paid parental leave.
Sponsored access to Bright Horizons child care, backup care, and elder care for team members and their families.
Fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
Employer-sponsored 401(k) match of up to 2% after 90 days of employment.
Flexible work arrangements; the posting states that team members work fully remote or in a hybrid model from the New York City offices.
Quarterly Focus Weeks are being planned, with the company describing its prior Focus Week and its benefits.
Up to $1,000 in professional development reimbursement per calendar year.
$200 per year in donation matching.