Saturday morning; 11pm - 7:30am ET)

Spring Health•New York, NY

16h

About The Position

Spring Health is seeking an independently licensed mental health professional to provide overnight clinical care navigation. The role provides support to members and leaders seeking mental health services, using a clinical phone queue and coordinating access to appropriate internal or external care. The schedule is Monday night/Tuesday morning through Friday night/Saturday morning, 11 p.m. to 7:30 a.m. ET, or equivalent in the employee’s time zone. Occasional shift changes may be required, as well as holiday availability when holidays fall on scheduled shifts. The person in this role must work independently and use sound clinical judgment when leadership is not present, while remaining fully engaged and free from interruptions during the shift. Spring Health’s mission is to eliminate barriers to mental health through personalized support spanning self-guided tools, coaching, therapy, medication management, and specialty care. The company expects team members to use AI tools thoughtfully, apply human judgment to AI outputs, and continue building AI fluency relevant to their role. The position provides in-the-moment clinical support, psychoeducation, crisis assessment, safety planning, and referrals. It involves documenting member interactions, coordinating care with providers and multidisciplinary teams, following care management protocols, and contributing to staff meetings, consultations, trainings, onboarding, and mentoring. The role also requires adherence to Spring Health policies and confidentiality, compliance, and ethical standards.

Requirements

Hold an LCSW, LMFT, LPC, or licensed psychologist credential.
Have at least 2 years of direct clinical care experience.
Have expertise in crisis assessment and safety planning.
Have knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
Remain fully engaged and free from interruptions for the duration of the shift.
Demonstrate excellent listening, written, and verbal communication skills.
Acknowledge and embrace diversity and inclusion.
Be motivated to provide members with a high-touch experience and go above and beyond for them.
Be comfortable using various computer platforms, learning new systems, and completing technology-related tasks efficiently.
Be able to multitask and context switch.
Be able to work independently and exercise strong critical thinking when leadership is not present.
Be flexible for occasional shift changes and available to work holidays that coincide with scheduled shifts.

Responsibilities

Provide in-the-moment clinical support, psychoeducation, and connections to appropriate referrals and resources through a clinical phone queue.
Use active listening, motivational interviewing, and solution-focused approaches to engage members seeking help with mental health, substance use, or family and relationship concerns.
Assess risk and provide crisis support and safety planning; follow up with high-risk members to support safety and timely connection to care.
Recommend a plan of action based on clinical presentation and coordinate connections to Spring Health therapists, coaches, physicians, or external resources.
Provide after-hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
Complete professional documentation and communicate with members and providers by email.
Follow care management outreach protocols and use clinical judgment to identify and address barriers or disruptions to care.
Coordinate with Spring Health care providers and the Provider Operations team to promote effective care.
Collaborate with multidisciplinary teams, including Care Support, Benefits/Billing, and Product, to support a smooth member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
Individual One Medical accounts for employees and dependents.
HSA and FSA plans.
Yearly allotment of no-cost visits with Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Access to Gympass, an on-demand virtual wellbeing benefit that provides coaching and budget management.
Four-week fully paid sabbatical after four years of employment.
Four to four and a half months of fully paid parental leave.
Sponsored access to Bright Horizons child care, backup care, and elder care for team members and their families.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Employer-sponsored 401(k) match of up to 2% after 90 days of employment.
Flexible work arrangements.
Up to $1,000 professional development reimbursement per calendar year.
$200 per year donation matching.