Clinical Care Navigator, After-Hours (Tuesday to Saturday; 4pm to 12:30am ET)

Spring Health•New York, NY

About The Position

Spring Health is seeking an independently licensed mental health professional to join its Care Navigation team. The role provides after-hours clinical support to members and leaders, helping people access appropriate care and resources. The scheduled shift is Tuesday through Saturday, 4:00 p.m. to 12:30 a.m. ET. The position requires flexibility for occasional shift changes and availability to work holidays that fall on scheduled shifts, as well as the ability to work independently and exercise sound judgment when leadership is unavailable. The Clinical Care Navigator provides support through a clinical phone queue, assessing member needs and risks, offering crisis support and safety planning, and coordinating referrals and follow-up. The role collaborates with Spring Health providers and multidisciplinary internal teams to promote effective care and a smooth member experience. It also includes documentation, participation in meetings and training, and assisting with onboarding and mentoring new team members. The target base hourly range is $33.33–$38.93; individual pay may vary based on experience, location, internal pay equity, and other business considerations.

Requirements

Current license as an LCSW, LMFT, LPC, or licensed psychologist.
At least 2 years of direct clinical care experience.
Expertise in crisis assessment and safety planning.
Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
Ability to remain fully engaged and free from interruptions throughout the shift.
Excellent listening, written, and verbal communication skills.
Ability to acknowledge and embrace diversity and inclusion.
Motivation to provide members with a high-touch experience and go above and beyond.
Comfort with computer platforms, learning new systems, and completing technology-related tasks efficiently.
Ability to multitask and context switch.
Flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts.
Ability to work independently and exercise strong critical thinking when leadership is not present.

Responsibilities

Provide in-the-moment clinical support, psychoeducation, and connections to appropriate referrals and resources through a clinical phone queue.
Use active listening, motivational interviewing, and solution-focused approaches to engage members with mental health, substance use, or family and relationship concerns.
Assess risk; provide crisis support and safety planning; and follow up with high-risk members to support safety and timely connection to care.
Recommend an appropriate plan of action based on clinical presentation and coordinate connections to Spring Health therapists, coaches, physicians, or external resources.
Provide after-hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
Complete professional written documentation and communicate with members and providers by email.
Follow care management outreach protocols and use clinical judgment to identify and address barriers or disruptions to care.
Coordinate with Spring Health care providers and the Provider Operations team to promote effective care.
Work with multidisciplinary teams, including Care Support, Benefits/Billing, and Product, to support a smooth member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
Individual One Medical account for the employee and dependents.
HSA and FSA plans.
Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for the employee and dependents.
10 sick days per year.
Access to Gympass, including an on-demand virtual benefit with wellbeing coaching and budget management.
Four-week fully paid sabbatical after four years with Spring Health.
4–4.5 months of fully paid parental leave.
Sponsored access to Bright Horizons child care, backup care, and elder care for team members and their families.
Access to fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
Incentive pay based on role and equity that begins vesting after the first year with the company.
Employer-sponsored 401(k) match of up to 2% after 90 days of employment.
Up to $1,000 in professional development reimbursement per calendar year.
Up to $200 per year in donation matching for causes selected by the employee.