Clinical Care Manager RN

Volunteers of America National Services (VOANS)•Louisville, KY

10d•$92,000 - $104,000

About The Position

Under the supervision of the Executive Director, the Clinical Care Manager oversees and manages the overall clinical effectiveness of Senior Community Care (SCC) clinical services. The role ensures the efficiency, consistency, continuity, and quality of care provided to program participants and is accountable for organizational and participant outcome and utilization goals. The position oversees both the KY and JC sites. The Clinical Care Manager coordinates with the clinical team and interdisciplinary team (IDT) on utilization management, including reducing unnecessary or preventable utilization, supporting safe and effective discharges and transitions between care settings, and conducting utilization review and improvement efforts to meet participant care needs. The role also supervises, directs, coaches, and develops direct reports and the broader team, and works with participants, medical staff, team members, and family caregivers. The position is based on a Monday–Friday, 8 a.m.–5 p.m. schedule, with occasional evenings and weekends. Salary is $92,000–$104,000, based on experience.

Requirements

Current licensure in the state of Kentucky as a Registered Nurse.
At least one year of experience working with the frail or elderly population.
Proven experience leading a team of professionals.
Valid driver’s license, proof of insurance, and means of transportation.
Medical clearance for communicable diseases and up-to-date immunizations before direct participant contact.
Broad knowledge of the physical, mental, and social needs of frail older adults and their families.
Skills in physical assessment and triage, and the ability to respond calmly and effectively in emergencies.
Skill in preparing and maintaining medical records.
Strong knowledge of nursing standards and best practices.
Excellent interpersonal communication and telephone skills, and the ability to prepare written assessments and correspondence and interpret rules and regulations.
Ability and willingness to work in various locations and environments.
Familiarity with word processing, data processing, computer entry, and program management software; ability to use computers and other electronic devices for timekeeping, in-service training, and documentation.
Effective leadership and decision-making skills, creative problem-solving ability, and the ability to plan, prioritize, and follow up on responsibilities.
Ability to foster collaborative working relationships and flourish in a flexible work environment with a diverse team.
Knowledge of PACE regulations, infection control practices, quality assurance and improvement, and the PACE model and philosophy of care.

Nice To Haves

Bachelor’s and/or master’s degree in nursing from an accredited school.
At least five years of nurse management experience in a hospital, nursing home, or community-based setting.

Responsibilities

Oversee and manage the overall clinical effectiveness of SCC clinical services.
Ensure the efficiency, consistency, continuity, and quality of care provided to program participants.
Meet organizational and participant outcome and utilization goals.
Coordinate with the clinical team and IDT on utilization management, including minimizing unnecessary or preventable utilization.
Support safe and effective discharges and transitions between care settings.
Conduct utilization review and improvement efforts to meet participant care needs.
Supervise, direct, coach, and develop direct reports and the larger team.
Work effectively with participants, medical staff, staff members, and family caregivers.