Clinical Care Coordinator

Hillcrest Health & LIving • Bellevue, NE

9d • Onsite

About The Position

Hillcrest Health & Living is seeking an experienced, compassionate Clinical Care Coordinator (RN) to support the leadership and daily operations of the clinical team at Hillcrest Hospice Care in Omaha, Nebraska. The role combines clinical care, team leadership, education, care coordination, and operational support, with the goal of providing patients and families consistent, high-quality end-of-life care that promotes comfort, dignity, choice, and quality of life.

Working closely with the Director of Clinical Services, the Clinical Care Coordinator helps lead and support hospice direct-care team members, coordinate referrals and patient assignments, manage clinical coverage, and coordinate patient care across the interdisciplinary hospice team. The coordinator provides patient visits and admission coverage as needed, completes comprehensive nursing assessments when providing direct care, educates patients and families, triages calls, processes physician orders as appropriate, and supports team members through supervisory and shared visits.

The position also supports onboarding, training, competency evaluations, ongoing clinical education, quality-assurance and performance-improvement activities, safety and infection-control initiatives, chart audits, regulatory and billing-related reviews, payroll oversight, and other clinical operational needs. The coordinator participates in interdisciplinary and other required meetings, helps prepare for patient reviews, and serves as Alternate Director of Nursing when the designated DON/Director of Clinical Services is unavailable. The position includes an established on-call rotation and requires travel to multiple patient and work locations.

Requirements

• Graduate of an accredited nursing program.
• Current Nebraska or compact-state Registered Nurse license.
• At least two years of RN experience in a hospice setting.
• American Heart Association Basic Life Support (BLS) certification.
• Valid driver’s license.
• Reliable transportation and current automobile insurance.
• Strong hospice nursing knowledge and clinical judgment.
• Compassionate, patient-centered approach to end-of-life care.
• Confidence leading and supporting clinical team members.
• Strong assessment and critical-thinking skills.
• Experience with symptom management and end-of-life care.
• Ability to respond calmly to urgent or emotionally difficult situations.
• Strong communication and interpersonal skills.
• Experience educating patients, families, and clinical team members.
• Strong organization and follow-through.
• Ability to manage multiple clinical and operational priorities.
• Strong attention to documentation and regulatory compliance.
• Ability to work independently and collaboratively.
• Proactive approach to identifying concerns and finding solutions.
• Flexibility to support the team when patient or staffing needs change.
• Ability to speak, read, and write English.
• Ability to independently lift up to 35 pounds.
• Ability to safely provide hands-on nursing care in a variety of home and community environments.
• Ability to perform repetitive sitting, standing, walking, bending, reaching, and movement associated with patient care.
• Ability to work effectively in a fast-paced environment and maintain attention to detail.
• Ability to use clinical technology and available resources efficiently and effectively.
• Ability to participate in the established on-call rotation.

Nice To Haves

• Bachelor’s degree in Nursing.
• At least two years of leadership experience in a hospice setting.

Responsibilities

• Assist with coordination and leadership of hospice direct-care team members.
• Coordinate referrals, including reviewing and screening potential hospice patients.
• Assist with assigning patients and coordinating clinical coverage.
• Support management and coordination of care for hospice patients.
• Provide patient visits and admission coverage as needed.
• Complete comprehensive nursing assessments when providing direct patient care.
• Coordinate services across the interdisciplinary hospice team.
• Educate patients and families about disease progression, symptom management, self-care, and end-of-life needs.
• Answer and triage calls from team members, patients, families, and healthcare providers.
• Receive and process physician orders as appropriate.
• Support clinical team members through supervisory and shared visits.
• Assist with competency evaluations and ongoing clinical education.
• Support onboarding and training for new clinical team members.
• Provide ongoing education about hospice regulations, clinical expectations, and competencies.
• Participate in interdisciplinary team meetings and help coordinate patient-care needs.
• Assist with quality-assurance and performance-improvement activities.
• Support safety and infection-control initiatives.
• Assist with clinical chart audits and regulatory or billing-related reviews.
• Partner with the Director of Clinical Services on payroll oversight and other clinical operational needs.
• Build positive relationships with internal and external healthcare partners.
• Serve as Alternate Director of Nursing when the designated DON/Director of Clinical Services is unavailable.
• Participate in required service-line and clinical meetings.
• Assist with interdisciplinary team preparation and patient review.
• Support performance evaluations and coaching as needed.
• Assist with payroll oversight and clinical staffing needs.
• Provide consultation and education to internal and external partners.
• Participate in the established on-call rotation.
• Travel to multiple patient and work locations.
• Perform other duties as assigned.

Benefits

• Multiple health insurance plan options for eligible team members.
• Vision insurance.
• Dental insurance.
• Life insurance.
• Professional development, continuing education, and career-growth opportunities.
• Dayforce Wallet, allowing team members to choose when they get paid.
• Gym membership reimbursement and partner discounts.
• Opportunity to develop and support hospice clinical team members.
• Opportunity to influence quality, education, and patient-care processes.
• Opportunities to continue growing within Hillcrest Hospice Care and Hillcrest Health & Living.
• Supportive hospice and organizational leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree