Clinical Assistant

Hanger, Inc. • Akron, OH

4d

About The Position

The Clinical Assistant provides direct support to certified clinicians in delivering orthotic and prosthetic patient care services. Under a credentialed clinician’s supervision, the role includes preparing patients and treatment areas, carrying out technical fabrication and device modifications, maintaining clinical documentation, and managing inventory. The Clinical Assistant performs assigned treatment tasks carefully and follows applicable safety and regulatory requirements.

The position also supports clinical and administrative work, including fitting orthotics and soft goods, assisting with follow-up care, communicating patient information to the supervising clinician, and coordinating supplies and materials.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer service or patient-facing role.
• Must have, or be eligible to obtain, a valid driver’s license and have a driving record meeting Hanger’s Motor Vehicle Safety Policy and Procedures standards.
• Willingness to verify clinical activities with certified clinical personnel.
• Ability to follow written and verbal directions.
• Hand skills necessary to use laboratory tools safely and effectively.
• Knowledge of biomechanical principles.
• Good interpersonal, oral, and written communication skills for reporting information to patients and staff.
• Effective organizational skills and ability to prioritize and plan to meet deadlines.
• Ability to work effectively as a team member.
• Integrity, honesty, transparency, and respect in professional relationships.
• Patient-centered approach and ability to build trust.
• Ability to collaborate openly and engage in constructive dialogue.
• Ability to innovate and respond to change.
• Focus on outcomes and effective work processes.

Nice To Haves

• Background as an allied health professional, such as PTA, OTA, or athletic trainer.
• A recognized license or certification in a related allied health profession; qualifying professionals may be supervised under indirect supervision.

Responsibilities

• Assist certified clinicians in delivering patient care services under direct supervision.
• Prepare treatment rooms and patients for clinical procedures.
• Perform technical fabrication tasks, including making and modifying molds.
• Perform treatment modifications, adjustments, and repairs as directed by the supervising clinician.
• Fit and provide soft goods items to patients and make alterations or adjustments as needed.
• Provide orthotics fitting services independently.
• Assist with selected patient follow-up care under clinician direction.
• Complete and maintain accurate, timely documentation of patient care.
• Communicate patient information and care outcomes to the supervising clinician.
• Ensure patient procedures comply with clinical protocols and standards.
• Perform shipping, receiving, and inventory monitoring of prosthetic and orthotic materials.
• Contact and coordinate with vendors to order necessary materials and supplies.
• Maintain a clean, safe, and orderly work environment.
• Follow safety regulations and comply with Medicare, other governmental regulations, blood-borne pathogen requirements, and OSHA requirements.
• Verify clinical activities with certified clinical personnel as required.

Benefits

• Competitive compensation packages.
• 8 paid national holidays and 4 additional floating holidays.
• PTO including vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.
• Student loan repayment assistance by location.
• Opportunities to volunteer at local and national events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED