Clinical Assistant

The Remedy•Burnsville, MN

17h

About The Position

The Clinical Assistant supports clinical and administrative operations in a mental health treatment clinic providing Spravato®, TMS, and related services. The role helps maintain patient care flow and a safe, efficient, patient-centered environment through room preparation and turnover, supervised medication support, documentation assistance, and front-desk coverage as needed. The Clinical Assistant assists patients with movement to and from treatment areas, supports post-treatment aftercare, monitors patients during observation periods, and promptly reports concerns to licensed staff. Under direct supervision and where permitted by role and state regulation, the assistant administers Spravato® according to REMS and clinic protocols. The role also assists licensed staff during TMS treatments and helps ensure emergency equipment and supplies are ready for use. The position includes supporting accurate clinical records and compliance, maintaining patient confidentiality and HIPAA requirements, coordinating patient flow, and providing a clean, professional, welcoming clinic environment. The assistant communicates with providers, paramedics, medical assistants, and administrative staff, and participates in training, staff meetings, and quality improvement initiatives.

Requirements

High school diploma or equivalent.
Current BLS/CPR certification or ability to obtain it upon hire.
Strong interpersonal and communication skills.
Ability to work in a fast-paced outpatient clinical environment.
Basic computer proficiency and comfort with EHR systems.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to assist patients with ambulation as needed.
Ability to lift and carry up to 25 pounds.
Ability to respond calmly and effectively in urgent or emergent situations.

Nice To Haves

Medical Assistant, CNA, EMT, Paramedic student, or similar clinical background.
Experience in mental health, outpatient medical clinics, or procedural care settings.
Front-desk or patient-scheduling experience.
Familiarity with Spravato® REMS or TMS; training is provided if not previously experienced.

Responsibilities

Prepare, stock, and turn over treatment rooms in accordance with infection control and safety protocols.
Assist patients to and from treatment areas and provide post-treatment aftercare support as directed.
Monitor patients during post-treatment observation periods and promptly report concerns to licensed staff.
Administer Spravato® under direct supervision and in accordance with REMS and clinic protocols, where permitted by role and state regulation.
Assist licensed staff during TMS treatments, including patient setup, room preparation, and equipment readiness.
Ensure emergency equipment, oxygen, and safety supplies are stocked and functional.
Assist with accurate and timely clinical documentation in the electronic health record (EHR).
Ensure treatment logs, consent forms, and observation records are completed and filed appropriately.
Maintain patient confidentiality and HIPAA compliance at all times.
Follow clinic policies, procedures, and regulatory requirements.
Provide front-desk coverage as needed, including patient check-in and check-out, answering phones, routing calls appropriately, scheduling, and appointment confirmations.
Support patient-flow coordination between clinical and administrative teams.
Maintain a clean, professional, and welcoming clinical environment.
Communicate effectively with providers, paramedics, medical assistants, and administrative staff.
Participate in training, staff meetings, and quality improvement initiatives.
Perform additional duties as assigned to support clinic operations.