Clinical Assistant - Neurology Roomer - CA

Mayo Clinic • Jacksonville, FL

5d

About The Position

The Clinical Assistant supports health care providers during patient visits by anticipating and responding to patient needs and requests from the care team. The role coordinates visit details so providers can focus on patient care, including preparing patients, completing pre-examination record information, managing patient materials, and coordinating provider activities in a multispecialty medical practice. This is a Neurology rooming position that involves taking patient vital signs and rooming patients for provider visits.

The Clinical Assistant obtains or verifies patient demographics, advises patients and appropriate individuals about scheduling delays or changes, and serves as a direct patient contact and resource. The position also performs clerical duties, including processing prior authorizations through fax or online requests and handling patient appointment communications and related materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative work, physician's office experience, appointment scheduling, clinical assistant work, patient service representative work, or imaging assistant work.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills, including Windows-based applications and intranet/internet use, and keyboarding ability.
• Ability to work independently, be goal-directed, and maintain strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities.
• Ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate's degree and coursework in a health care-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient needs and care-team requests.
• Coordinate patient-visit details, including provider activities, patient preparation, pre-examination record information, and patient materials.
• Take patient vital signs and room patients for Neurology provider visits.
• Obtain or verify patient demographics.
• Advise patients and appropriate individuals about scheduling delays or changes.
• Serve as a direct contact and resource for patients.
• Perform clerical duties, including processing prior authorizations by fax or online and processing appointment communications and related materials.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED