Clinical Assistant - Neurology Roomer - CA

Mayo Clinic • Jacksonville, FL

5d

About The Position

The Clinical Assistant facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The role coordinates details of patient visits, including providers’ daily activities in a multispecialty medical practice, patient preparation, completion of pre-examination record information, and management of patient materials. The Clinical Assistant obtains or verifies patient demographics, advises patients and appropriate individuals about scheduling delays or changes, and serves as a direct contact and resource for patients.

This is a Neurology rooming position involving taking patient vital signs and rooming patients for provider visits. Related clerical duties include processing prior authorizations, which may involve fax and online requests, and handling patient appointment communications and related materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills, including Windows-based applications and intranet/internet use, and keyboarding ability.
• Ability to work independently, be goal directed, and demonstrate strong organizational skills.
• Ability to multitask effectively without compromising quality.
• Strong verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude and energy and drive in performing daily responsibilities; ability to convey an impression that reflects favorably upon the Department of Nursing.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate's degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient needs and care-team requests.
• Coordinate provider daily activities and details of patient visits in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials.
• Obtain or verify patient demographics.
• Advise patients and appropriate individuals about scheduling delays or changes.
• Serve as a direct contact and resource for patients.
• Take patient vital signs and room patients for provider visits in Neurology.
• Process prior authorizations, including fax and online requests.
• Process patient appointment communications and related materials.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED