Clinical Assistant - Neurology Roomer - CA

Mayo Clinic • Jacksonville, FL

4d

About The Position

Facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. Coordinates details of patient visits in a multispecialty medical practice, including providers’ daily activities, patient preparation, completion of pre-examination record information, and management of patient materials. Obtains or verifies patient demographics, advises patients and appropriate individuals about scheduling delays or changes, and serves as a direct patient contact and resource. Performs related clerical duties, including processing prior authorizations through fax or online requests and handling patient appointment communications and related materials. This is a Neurology rooming position involving taking patient vitals and rooming patients for provider visits.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as in administration, a physician’s office, appointment scheduling, as a clinical assistant, patient service representative, or imaging assistant.
• Applicants without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard.
• Ability to work independently, stay goal-directed, and demonstrate strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, demonstrate empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude and energy and drive in daily responsibilities.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate’s degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient needs and health care team requests.
• Coordinate details of patient visits, including provider activities, patient preparation, pre-examination records, and patient materials.
• Obtain or verify patient demographics.
• Advise patients and appropriate individuals about scheduling delays or changes.
• Serve as a direct contact and resource for patients.
• Process prior authorizations, including fax and online requests.
• Process patient appointment communications and related materials.
• Take patient vitals and room patients for provider visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED