Clinical Assistant

Urology of Indiana LLC•Indianapolis, IN

12d•Onsite

About The Position

The Clinical Assistant directly manages and supports a busy, efficient urologic clinical and surgical practice. The role supports physician triage, patient communications, results follow-up, scheduling, referrals, pre-certification, and surgery coordination while working with physicians, mid-level providers, and other clinical staff. The Clinical Assistant maintains patient safety and confidentiality, communicates with the front desk about the physician's schedule, and attends required annual OSHA and CPR training. Other duties may be assigned. This is a full-time position, Monday through Friday, approximately eight hours per workday. Occasional evening and weekend work may be required as job duties demand. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. The position is required to travel with the assigned physician to their work location. The role operates in a professional office environment and routinely uses standard office equipment.

Requirements

Medical Assistant, LPN, or RN certification is preferred.
One to two years of previous clinical experience is recommended.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine correspondence and speak effectively before individuals or groups.
Ability to calculate basic figures and amounts and apply basic algebra and geometry concepts.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Thorough knowledge of computer information systems.
Strong written and oral communication skills.
Positive, cooperative, and professional attitude toward coworkers and the public.
Ability to meet the physical demands of the job, with reasonable accommodations where applicable.
Ability to travel with the assigned physician to their work location.

Nice To Haves

Medical Assistant, LPN, or RN certification.
One to two years of previous clinical experience.

Responsibilities

Answer incoming patient calls and clinical questions, use clinical judgment to respond, involve or notify the physician when clinically relevant or needed, and direct patients to the next appropriate action.
Work with available mid-level providers and manage patient portal communications.
Call patients with laboratory and imaging results and explain results or answer questions about them.
Manage the physician's schedule, coordinate clinic and surgery time, assist with scheduling time away and vacation, and coordinate work-in patients and the physician's return to the office.
Assist with scheduling new and work-in patients.
Assist with pre-certification of imaging and medications.
Assist with and coordinate FMLA matters.
Communicate professionally with other practices and healthcare facilities regarding referrals, imaging, and medical records.
Work in a team environment with other clinical staff and integrate with triage and surgery scheduling when appropriate.
Review and prepare results in PAQ for physician review and coordinate physician follow-up notification and action on results.
Schedule additional appointments and testing based on results, coordinating pre-certification and referrals as appropriate.
Schedule inpatient and outpatient procedures and coordinate procedure dates with patients and the physician.
Coordinate preoperative work, testing, and clearance; communicate the surgery process to patients and families.
Oversee necessary transfer of records and health information to the hospital and surgery center.
Prepare the history and physical, surgical consent, and relevant clinical information for the procedure.
Coordinate postoperative follow-up appointments and additional imaging or testing.
Assist with management and collection of imaging data.
Maintain patient safety and confidentiality at all times.
Maintain communication with the front desk regarding the physician's schedule.
Attend required annual OSHA and CPR training.
Perform other duties as assigned.