Clinical Assistant

Hampton-Newport News Community Services Board•Hampton, VA

11d•$37,799 - $37,799

About The Position

The Clinical Assistant works with Rapid Access, the same-day entry point for mental health and substance use disorder services at the Hampton-Newport News Community Services Board. Rapid Access enables individuals to walk in without a scheduled intake appointment, complete registration and assessment requirements, and begin connecting with appropriate treatment services. The Clinical Assistant helps individuals navigate this process while supporting clinicians with accurate documentation, scheduling, and follow-up. The position is suited to someone with human services, behavioral health, medical office, or clinical documentation experience who enjoys helping people in a fast-paced environment. The annual salary is $37,799. The schedule is Monday through Friday, 7:30 AM to 4:00 PM. The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.

Requirements

Meet one of the following qualification pathways: a bachelor's degree in Human Services and six months of experience working with clinical documentation; an associate degree in a medical specialty, Human Services, Business, or a related field and one year of experience working with clinical documentation; or three years of specialized work experience related to the position.
Successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.

Nice To Haves

Experience in human services, behavioral health, a medical office, or clinical documentation.

Responsibilities

Assist individuals with the Rapid Access intake process, including pre-registration, gathering histories, reviewing documentation, explaining program requirements, and scheduling appointments.
Review and correct clinical documentation to help ensure compliance with program, licensing, accreditation, managed care, HIPAA, and 42 CFR Part 2 requirements.
Work closely with clinical staff to maintain complete and accurate records and communicate documentation concerns requiring clinical review.
Coordinate timely appointments, connect clients with the appropriate clinician, provide reminders, and follow up after missed appointments to help overcome barriers to treatment.
Contact clients and referral sources to help re-engage individuals in treatment.
Communicate documentation trends or concerns to clinical supervisors.