Clinical Assistant

AO Multispecialty Clinic•Augusta, GA

About The Position

The Clinical Assistant (CA) works under the guidance of the Director of Quality & Compliance. The role assists in receiving patients and serves as a liaison between the physician, patients, and other staff members. The Clinical Assistant supports patient intake and chart maintenance, communicates patient needs and concerns to providers, assists with telehealth visits, and performs other clinical and administrative duties.

Requirements

Medical Assistant certification.
Two years of Medical Assistant experience.
Current, valid BLS (Basic Life Support) certification from an accredited provider, such as the American Heart Association. New hires who are not already certified must obtain certification within 30 days of their employment start date. Proof of certification must be provided to HR and/or the manager on or before the hire date.
Basic computer knowledge.
Knowledge of medical terminology.
Ability to comply with OSHA and HIPAA policies.
Exceptional customer service skills.
Ability to multitask, stay organized, work independently, and demonstrate exceptional interpersonal skills.
Ability to stand, walk, and sit for extended periods of up to 8 hours; bend, stoop, and reach or lift above the head; read printed or electronic documentation and visualize patient condition; hear and communicate clearly; handle job-related equipment and devices; and use proper body mechanics when moving or lifting equipment or supplies.

Nice To Haves

Ability to perform venipunctures, phlebotomies, and other procedures.

Responsibilities

Greet every patient in an exam room.
Build initial patient charts by entering New Patient form data into the EMR and update charts at each visit to comply with MIPS requirements, including pharmacy, allergies, current medications, family history, medical history, social history, and surgical history.
Update patients’ allergies, medications, HIPAA information, surgical history, and medical history when changes occur.
Explain and provide information and instructions about Advance Directive pamphlets.
Address depression screening and administer the PHQ-2/9 survey when needed.
Relay complaints, refill requests, and other matters to the provider when needed.
Review vital signs, retake them manually if they are not within normal limits, report abnormal vital signs, and verify that the pain scale is charted.
Complete FMLA and disability paperwork.
Administer vaccinations.
Process specialty pharmacy prescriptions.
Chaperone for the provider.
Manage telehealth visits by checking patients in within Aria, providing test results to the provider, and providing the checkout sheet to the provider for delivery to the front desk to process subsequent appointments.
Assist patients with Cyracom interpreter services using the iPad app.
Serve as backup for the lab when staffing requires, once proficient in venipuncture.
Monitor the Navigating Care Triage and Patient Portal Dashboard for specialty drug refills.