Clinical Assistant (CMA, LPN, or RMA)

HUDSON PHYSICIANS SC•New Richmond, WI

About The Position

The Clinical Assistant safely, effectively, and efficiently performs clinical duties to help meet provider and patient needs. The position is staffed during normal business hours and requires flexibility in scheduling to meet department needs. The role supports providers with patient care, prepares patients for examinations, performs clinical procedures and treatments, communicates with patients, and maintains clinic spaces and instruments. The position requires maintaining applicable certification or licensure and current BLS CPR certification, following clinic protocols and safety standards, and providing comprehensive, patient-centered care.

Requirements

Graduation from an accredited RN or LPN program and licensure by the State of Wisconsin, or graduation from a Medical Assistant program and current certification through an accredited program.
Completion of a six-week externship following graduation from the applicable program.
Current BLS CPR certification.
Ability to work independently with minimal instruction.
Excellent verbal and written communication skills.
Good judgment and ability to prioritize tasks.
Knowledge of medical terminology and general nursing skills.
Knowledge of PCs, Windows, and Microsoft Office.
Ability to work effectively under pressure in a fast-paced environment.
Ability to maintain confidentiality and interact positively with interdisciplinary team members.
Ability to meet the physical demands of the position, including standing for several hours, lifting and carrying supplies averaging 25 pounds, and repetitive phone and keyboard use.
Sight and hearing sufficient to perform the job, with prosthetic devices permitted to enable these senses to function adequately.

Responsibilities

Assist providers with administering patient care.
Prepare patients for provider examinations, obtain vital signs, and accurately document information in the electronic medical record.
Perform pre-visit planning for applicable patient visits.
Administer and document medications according to clinic protocols.
Educate patients and families as necessary.
Maintain clean and organized work areas, examination rooms, and treatment rooms.
Apply treatments and dressings as requested by providers.
Perform clinic procedures as directed.
Receive and return patient telephone calls in a timely manner.
Refill medications according to protocol.
Assist with prior authorization for medications and medical equipment.
Follow clinic and departmental procedures and protocols.
Clean and sanitize clinic instruments according to clinic protocol.
Remain punctual, reliable, and available for late coverage if applicable.
Maintain required certification or licensure and current BLS CPR certification.
Maintain confidentiality and positive working relationships with patients, providers, colleagues, and outside facilities.
Follow clinic emergency and safety protocols, ergonomic recommendations, and OSHA standards.
Attend mandatory meetings and perform additional duties as assigned.