EMT)- Spine

OrthoCarolina•Charlotte, NC

9d•Onsite

About The Position

The Clinical Assistant provides and coordinates orthopedic patient care and supports physicians and mid-level providers in delivering high-quality, compassionate care. The position performs routine office procedures and testing, participates in patient teaching, completes telephone triage, and communicates with patients, families, providers, and coworkers. The role also provides clinical and administrative support, including documenting patient information in the electronic health record (EPIC), assisting with examinations, treatments, and in-office procedures, and maintaining clean and stocked rooms and equipment. The position is full-time at OrthoCarolina’s Ballantyne Orthopedic Urgent Care, with a Monday–Friday schedule from 8 a.m. to 5 p.m. Travel to other OrthoCarolina locations may be required. New graduates are welcome.

Requirements

Graduate of an accredited medical assistant, athletic training, or nursing program, or equivalent experience plus certification.
Certification is required.
CMA/RMA candidates must be registered or certified through AAMA, NHA, ARMA, AMT, or AMCA.
EMT candidates must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification under the stated national-board guidelines.
ATC candidates must be board-certified as an Athletic Trainer.
Knowledge of the Epic electronic medical record system.
Ability to triage patient telephone calls, gather pertinent facts accurately and concisely, assess patient health status, and act as a liaison between patients and providers.
Ability to educate patients, families, and staff about care needs related to orthopedic problems.
Clear and effective communication skills.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes and patient information in the electronic health record (EPIC).
Complete telephone triage, including managing live calls, voicemail, tasks, faxes, and patient messages; gather relevant information and coordinate with providers.
Assist with casting and bracing.
Perform routine office procedures and testing, including assisting with examinations, treatments, injections, and suture or staple removal.
Educate patients using booklets and instruction sheets in accordance with physician instructions.
Greet and escort patients to exam rooms; obtain and document medical and surgical histories, vital signs, medications, and allergies.
Clean and sterilize rooms and equipment after patient encounters.
Provide administrative support, including ordering supplies, stocking rooms, handling prescription refill requests, filing documents, and monitoring EHR work queues.
Communicate and collaborate effectively with patients, families, physicians, mid-level providers, and coworkers.