EMT- Hip and Knee

OrthoCarolina•Charlotte, NC

10d

About The Position

The Clinical Assistant provides and coordinates orthopedic patient care at the Hip & Knee Center, performing routine office procedures and testing, participating in patient teaching, completing telephone triage, and assisting physicians and mid-level providers in delivering patient care. The role includes clinical and administrative support to help ensure high-quality, compassionate care. The assistant greets patients, escorts them to exam rooms, and records medical and surgical history, vital signs, medications, and allergies in the EPIC electronic health record. The position also supports examinations, treatments, and in-office procedures; cleans and sterilizes rooms and equipment; and helps with suture or staple removal, casting and bracing, and injections. Patient education may include providing booklets or instruction sheets before minor procedures as directed by the physician. Administrative tasks may include ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m. Travel to other OrthoCarolina locations may be required.

Requirements

Graduate of an accredited medical assistant, athletic training, or nursing program, or have experience plus certification.
Certification is required.
CMA/RMA applicants must be registered or certified through AAMA, NHA, ARMA, AMT, or AMCA.
EMT applicants must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification under applicable guidelines.
ATC applicants must be board certified as an Athletic Trainer.
Knowledge of the EPIC electronic medical record system.
Ability to triage patient telephone calls, gather pertinent facts accurately and concisely, assess patient health status, and liaise between patients and providers.
Ability to educate patients, families, and staff about care needs related to orthopedic conditions.
Clear and effective communication skills.
Clinical experience.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes in electronic medical systems.
Complete phone triage, including gathering relevant information, assessing patient health status, and acting as a liaison between patients and providers.
Perform routine office procedures and testing.
Assist with casting and bracing.
Provide patient education and participate in patient teaching.
Communicate and coordinate with patients, families, physicians, mid-level providers, and coworkers.
Greet patients and escort them to exam rooms.
Obtain and document medical and surgical histories, vital signs, medications, and allergies in EPIC.
Assist practitioners with examinations, treatments, and in-office procedures, including suture or staple removal and injections.
Clean and sterilize rooms and equipment after patient encounters.
Provide booklets or instruction sheets before minor procedures as directed by physicians.
Order supplies and stock rooms.
Respond to patient messages and prescription refill requests, file documents, and monitor EHR work queues.