Clinical Assistant

U.S. Urology Partners•Indianapolis, IN

11d

About The Position

The Clinical Assistant directly manages and supports a busy urologic clinical and surgical practice. The role provides physician triage support, manages patient and portal communications, helps coordinate physician schedules, clinic and surgery time, and supports referrals and communication with other practices and health care facilities. It also includes reviewing and preparing results for physician review, coordinating follow-up actions, and scheduling additional appointments and testing as appropriate. The Clinical Assistant schedules inpatient and outpatient procedures and coordinates procedure dates, preoperative testing and clearance, patient and family communications, required records and clinical information, surgical documentation, and postoperative follow-up. The position maintains patient safety and confidentiality, communicates with the front desk about the physician’s schedule, and attends required OSHA and CPR training. Other duties may be assigned. The position is full-time, Monday through Friday, approximately eight hours per workday, with occasional evening and weekend work as duties demand. Travel is primarily local during the business day; some out-of-area and overnight travel may be expected, and the employee must travel with the assigned physician to their work location.

Requirements

Medical Assistant, LPN, or RN certification preferred.
One to two years of previous clinical experience recommended.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine correspondence and speak effectively before individuals or groups.
Ability to calculate basic figures and amounts and apply basic algebra and geometry concepts.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.
Strong written and oral communication skills.
Positive, cooperative, and professional attitude toward coworkers and the public.
Ability to meet the physical demands of the position, including frequently standing, walking, sitting, using hands, reaching, stooping, kneeling, crouching or crawling, and talking or hearing; frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Ability to travel with the assigned physician to their work location; travel is primarily local during the business day, though some out-of-area and overnight travel may be expected.

Nice To Haves

Medical Assistant, LPN, or RN certification.

Responsibilities

Answer incoming patient calls and clinical questions, use clinical judgment to respond, involve or notify the physician when clinically relevant, and direct patients to appropriate next steps.
Work with available mid-level providers and coordinate with other triage and surgery-scheduling staff when appropriate.
Manage patient portal communications and communicate laboratory and imaging results to patients, including explaining results and answering questions.
Coordinate the physician’s schedule, clinic and surgery time, days off and vacation, work-in patients, return-to-office time, and new and work-in patient appointments.
Assist with pre-certification of imaging and medications and coordinate FMLA matters.
Communicate professionally with other practices and health care facilities regarding referrals, imaging, and medical records.
Review and prepare results in PAQ for physician review; coordinate follow-up notifications and actions; and arrange additional appointments, testing, referrals, and pre-certification as appropriate.
Schedule inpatient and outpatient procedures and coordinate procedure dates with patients and the physician.
Coordinate preoperative work, testing, and clearance; oversee communications with patients and families about the surgery process; and coordinate the transfer of records and health information to hospitals and surgery centers.
Prepare history and physical documentation, surgical consent, and relevant clinical information for procedures.
Coordinate postoperative follow-up appointments and additional imaging or testing; assist with management and collection of imaging dates.
Maintain patient safety and confidentiality and communicate with the front desk regarding the physician’s schedule.
Attend required annual OSHA and CPR training.
Perform other duties as assigned.