Clinical Applications Specialist

Planned Parenthood of Greater Texas•Dallas, TX

About The Position

The Clinical Applications Specialist supports implementation, configuration, and use of practice management (EPM), electronic health record (EHR), Patient Experience Platform (PxP) portal, and LUMA Health applications. Working directly with Health Services, Information Technology, Patient Access, and Quality and Risk Management leadership, the specialist configures NextGen and LUMA Health applications to meet practice needs and may assist with interfaces and ancillary software related to NextGen. The role works with Health Services and other staff to help ensure accurate, smooth operation of practice management and EHR applications and assists in developing procedures and best practices for end users. The position supports the organization’s strategic plan and workplace inclusion initiatives while maintaining productivity, customer service, and compliance standards and demonstrating commitment to quality, safety, and risk awareness. The position may be based in Dallas or Austin. It includes technical support for health center staff, system testing and training, data-integrity audits, EMR maintenance and reporting, help-desk request management, and updates to forms and documents. The role has access to protected health information for permitted treatment, payment, and healthcare operations purposes and must follow the minimum necessary rule. The employee must be able to work the organization’s hours of operation; testing or project work may sometimes occur evenings or weekends, and travel may be required.

Requirements

High school diploma or equivalent and 5 years of related experience, or an associate degree and 3 years of related experience, or a bachelor’s degree and 1 year of related experience.
Direct experience in healthcare EMR management and/or IT application product management supporting electronic records.
Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Internet use.
Willingness and ability to adapt to change, including advances in or new technology.
Excellent customer service skills and commitment to providing a high level of customer satisfaction.
Ability to work the organization’s hours of operation; testing and project tasks may sometimes be required in evenings or on weekends.
Ability to travel as required.
Ability to apply technical capabilities to business problems, think strategically, and support organizational goals.
Effective analytical skills and ability to manage detail and complexity, handle multiple tasks, and work under pressure.
Initiative, sound judgment, and problem-solving ability.
Understanding of and commitment to quality healthcare; discretion in safeguarding confidential information; and ethical, compliant conduct.
Ability to provide effective, equitable, understandable, and respectful care and services responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
Ability to work effectively as a team member and understand how decisions and actions affect other departments or clinics.
Ability to respond effectively to problems or mistakes, restore client satisfaction, collaborate on lasting fixes, and maintain performance under pressure.
Ability to build rapport and trust, show interest in others’ needs and opinions, act consistently, and deliver on commitments.
Ability to understand work processes, identify improvement opportunities, and collaborate on implementing improvements.
Ability to keep current in the relevant professional area, apply specialized knowledge and technology, and pursue new professional knowledge.
Flexibility in responding to shifting priorities and work situations, recovering from setbacks, and adapting to new information.
Ability to solve problems under stress and high work or time demands and regularly meet deadlines.
Ability to exemplify the organization’s stated values.

Nice To Haves

NextGen EPM and EHR experience.
NextGen EPM and EHR certification.
Experience with Windows technical support, troubleshooting, and help-desk support.
Healthcare IT certification.

Responsibilities

Conduct system testing, develop training, plan application integrations, and provide onsite support.
Maintain EMR file maintenance to make effective use of the system, evaluate reporting-tool capabilities, and create custom reports as needed.
Perform daily and monthly audits to maintain data integrity.
Provide technical support to health center staff for EPM, EMR, and LUMA Health issues.
Answer, evaluate, and prioritize user assistance requests, referring or escalating them as appropriate.
Respond to help-desk requests related to EMR and ancillary applications, including password resets, interface issues, and chart merge requests.
Work closely with staff to accomplish organizational goals.
Update EMR and LUMA Health forms or documents in compliance with the organization’s Medical Standards and Guidelines.
Log and track requests using help-desk software and maintain history records and related problem documentation.
Produce timely, accurate statistical reports for internal management, Planned Parenthood Federation of America, and regulatory agencies.
Keep current on PPGT policies and procedures that affect use of the practice management system, including protocol and pricing changes.
Limit use of patient protected health information to what is needed for the specific task, disclose it only for permitted purposes or with valid authorization, and follow the minimum necessary rule.