Clinical Applications Specialist

Planned Parenthood of Greater Texas•Austin, TX

1d•Onsite

About The Position

The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM), electronic health record (EHR), Patient Experience Platform (PxP) portal, and LUMA Health applications. The specialist works with Health Services, Information Technology, Patient Access, and Quality and Risk Management leadership to configure NextGen and LUMA Health applications for practice needs. The role may also assist with interfaces and ancillary software related to NextGen, and works with staff to ensure the accurate operation of practice management and EHR applications. The specialist helps develop procedures and end-user best practices, supports the organization’s strategic plan and workplace inclusion initiatives, and maintains productivity, customer service, compliance, quality, safety, and risk-awareness standards. The position may be based in Dallas or Austin. It involves technical support, system testing, training development, integration planning, audits, reporting, and maintaining electronic medical records and related applications. The role has access to patient protected health information for treatment, payment, and healthcare operations, and must follow the minimum necessary rule and applicable disclosure requirements.

Requirements

High school diploma or equivalent and 5 years of related experience, or an associate degree and 3 years of related experience, or a bachelor’s degree and 1 year of related experience.
Related experience in healthcare EMR management and/or IT application product management supporting electronic records.
Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Internet use.
Willingness and ability to adapt to change, including advances in or adoption of new technology.
Excellent customer service skills and commitment to high customer satisfaction.
Ability to work the organization’s hours of operation; testing and project tasks may occur on evenings or weekends.
Ability to travel as required.
Ability to apply technical capabilities to business problems, think strategically, and support organizational goals.
Effective analytical, detail-management, problem-solving, and decision-making skills, including handling multiple tasks and working under pressure.
Commitment to quality healthcare; discretion in safeguarding confidential information; and integrity and compliance in ethical conduct.
Ability to provide effective, equitable, understandable, and respectful care and services responsive to diverse cultural health beliefs, preferred languages, health literacy, and communication needs.
Ability to work effectively as a team member and understand how decisions affect other departments and clinics.
Ability to respond constructively to problems and mistakes, collaborate on permanent fixes, and maintain stable performance under pressure.
Ability to build rapport and trust, follow through on commitments, and work effectively with others.
Ability to understand work processes, identify performance gaps, and collaborate on process improvements.
Ability to maintain technical competence, apply appropriate technology, and pursue relevant professional knowledge.
Ability to adapt to changing priorities, situations, and information, and to recover from setbacks.
Ability to solve problems under stress and meet deadlines.
Ability to exemplify the organization’s stated values.

Nice To Haves

NextGen EPM and EHR experience.
NextGen EPM and EHR certification.
Experience with Windows technical support, troubleshooting, and help desk support.
Healthcare IT certification.

Responsibilities

Conduct system testing, develop training, plan application integrations, and provide onsite support.
Maintain EMR file maintenance to support effective system use, evaluate reporting tools, and create custom reports as needed.
Perform daily and monthly audits to maintain data integrity.
Provide technical support to health center staff for EPM, EMR, and LUMA Health issues.
Answer, evaluate, and prioritize user support requests, referring or escalating them as appropriate.
Respond to Help Desk requests involving EMR and ancillary applications, including password resets, interface issues, and chart merge requests.
Work with staff to accomplish organizational goals.
Update EMR and LUMA Health forms and documents in compliance with the organization’s Medical Standards and Guidelines.
Log and track requests using help desk software and maintain history records and related problem documentation.
Produce timely and accurate statistical reports for internal management, Planned Parenthood Federation of America, and regulatory agencies.
Stay current on PPGT policies and procedures affecting the practice management system, including protocol and pricing changes.
Protect patient PHI, limit use to information necessary for the task, and disclose it only for permitted purposes or with valid patient authorization.