Clinical Applications Specialist

LENSAR•Newark, NJ

2d•Remote

About The Position

The Clinical Applications Specialist provides training and ensures clinical competency on the LENSAR Laser System, certifying surgeons and system operators in accordance with regulatory approvals. This field-based role requires frequent travel to deliver training at system locations or in-house, provide ongoing support and monitoring to sites in an assigned regional territory, and participate in LENSAR tradeshows, wet labs, and other events. The specialist trains physicians, clinicians, technicians, internal customers, and distributors in proper system use; maintains quarterly physician contact; supports system utilization and outcome optimization; and helps improve procedure volume and customer retention. The role also involves evaluating clinical complaints under mentorship, helping develop training materials and procedures, supporting topographer training and troubleshooting, completing training and certification records, and assisting with pre- and post-operative data collection and outcome discussions. The employee works from a home office and frequently travels to offices and operating rooms, with overnight stays typical.

Requirements

High school diploma or equivalent.
Experience delivering training to medical and support staff.
Excellent communication, negotiating, organizational, and customer relations skills.
Strong computer and time management skills.
Ability to travel throughout the U.S. at least 70% of the time and outside the U.S. up to 25% of the time.

Nice To Haves

COA, COT, or CCOA certification.
Bachelor’s degree in life sciences and/or experience in paramedical work or working with the anterior segment of the eye.
Understanding of human eye anatomy, corneal topography, and keratometry, including optics and refraction.
Three years of clinical applications experience or work experience with cataract surgery in an operating theatre.

Responsibilities

Train and educate physicians, clinicians, technicians, and internal customers, including Sales, Field Service, and distributors, on proper technique and use of the LENSAR Laser System.
Maintain quarterly contact with physicians at assigned sites, in person, by phone, or through remote technology, to support system utilization, outcome optimization, training updates, and customer retention.
Support surgeon, laser technician, and patient satisfaction with the ease of surgical operation using LENSAR technology, with the goal of improving procedure volume.
Conduct clinical complaint evaluations under the mentorship of a Senior Clinical Applications Specialist or the Director of Clinical Applications.
Assist in developing clinical application procedures and onsite and web-based training materials.
Assist with special projects assigned by the direct supervisor.
Communicate regularly with Sales, Business Development, Field Service, and the Clinical Applications Management team.
Participate in LENSAR events, tradeshows, and wet labs, both onsite and offsite.
Understand and satisfy requirements for access to client sites, including hospitals and healthcare systems.
Conduct topographer training when applicable, provide ongoing support to ensure proficiency and use, and assist with troubleshooting.
Complete paperwork and online data entry for surgeon and laser operator training and certification.
Assist with collecting pre- and post-operative data and discussing outcomes with customers, including physicians, clinical support staff, ASC and hospital staff, and physician office staff.