Clinical Applications Specialist I

RadNet • UNAVAILABLE, OH

4d

About The Position

RadNet is hiring a Clinical Applications Specialist I to support customer satisfaction, product adoption, and clinical success. The role delivers customer training onsite or virtually, supports implementation and adoption, gathers and relays customer feedback, and advocates for customers within the organization. The specialist collaborates with customer success, sales, marketing, commercial, implementation, operations, support, and product teams, and helps improve radiology workflows using Deep Health products and tools.

Requirements

• Bachelor’s degree in a medical, pharmaceutical, or science field, or equivalent practical technical experience in radiology.
• At least 3 years of work experience as a radiographer, application specialist, technologist, or RIS/PACS Administrator.
• Proficiency in advanced visualization software and knowledge of radiology workflows.
• Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
• Strong relationship-building skills and proven ability to build and maintain influential customer relationships.
• Strong attention to detail.
• Ability to work independently from a home office and as part of a team.
• Excellent verbal and written presentation and communication skills.
• Ability to prioritize and balance multiple priorities and projects.
• Customer-centric mindset and drive to understand customer needs.
• Collaborative approach when partnering with commercial, implementation, operations, support, and product teams.
• Goal-oriented mindset and resilience in the face of setbacks.
• Strong interpersonal skills for engaging with various stakeholders.
• Ability to educate and train demanding customers.
• Passion for patient care, sound judgment, and professionalism in all situations.
• Effective communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Structured work approach and ability to understand complex problems and prioritize in a fast-paced environment.
• Intrinsic motivation to use Deep Health products to improve healthcare.

Nice To Haves

• Advanced clinical knowledge of diagnostics.

Responsibilities

• Conduct high-quality customer training onsite or virtually to maximize customer satisfaction and product adoption.
• Represent the company and participate in medical conferences.
• Address customer complaints and support inquiries.
• Gather customer feedback and communicate it to the customer success team.
• Advocate for current and future customers within the organization.
• Maintain timelines according to the implementation plan or documented customer requests, as applicable.
• Meet regularly with the team, manager, and customer to keep product implementation and adoption on track.
• Escalate issues according to policies and procedures.
• Evaluate current workflows and propose future-state workflows to improve processes.
• Provide customer training appropriate to the product or project scope.
• Encourage use of supported tools such as Slack, Wendia, Outlook, and Smart Sheets.
• Assist customers with project table builds and system setup when starting a new project.

Benefits

• Comprehensive medical coverage.
• Comprehensive dental coverage.
• Comprehensive vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level