Clinical Applications Specialist - Maryland

Alcon•Remote - Maryland, MD

10h

About The Position

At Alcon, the Clinical Applications Specialist supports the Sales & Sales Support function by training customers on the safe and effective use of Alcon products to help achieve optimal patient outcomes. The role drives operational excellence through process improvement and knowledge sharing, and ensures trial deliverables meet timelines, budgets, and quality standards in the Maryland area. The specialist provides technical and clinical education to surgeons and supporting personnel on approved uses of Alcon Cataract, Refractive, and Glaucoma surgical device products, in person and virtually. The role also supports Alcon Digital Health SaaS offerings, helping customers integrate technologies across clinical and surgical or refractive settings, including through cloud or DICOM platforms and, at times, third-party devices. The specialist provides ongoing clinical support, participates in demonstrations and professional events, contributes feedback to R&D, and collaborates with cross-functional teams on installations, site support, and troubleshooting. The position requires extensive travel (85%).

Requirements

Bachelor’s degree or equivalent years of directly related experience; alternatively, high school education plus 10 years, an associate degree plus 6 years, or an M.S. plus 0 years.
Fluency in reading, writing, understanding, and communicating in English.
2 years of relevant experience.
Ability to work under minimal supervision and demonstrate strategic planning, teamwork, organizational skills, and cross-functional collaboration.

Responsibilities

Manage technical and clinical training and education for surgeons and supporting personnel on the approved use and application of Alcon Cataract, Refractive, and Glaucoma surgical device products, both in person and virtually.
Train customers and document activities according to product work instructions to move technology from the training stage into subsequent stages of the revenue recognition cycle.
Provide ongoing in-person and virtual clinical support to embed Alcon technology, improve patient outcomes, increase customer efficiencies, and support product adoption and utilization within the assigned territory.
Discuss and present complex subject matter to ophthalmic surgeons using evolving technologies, including in challenging, high-stress situations.
Train and support customers on Alcon Digital Health SaaS offerings, including integration of Alcon technologies through cloud or DICOM platforms and, at times, with third-party devices.
Use customer feedback submitted through a customer satisfaction service and service promotor score (SPS) to evaluate training effectiveness.
Attend and assist with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a subject matter expert.
Provide feedback to R&D on the development and testing of new technologies and software.
Assist with on-the-job training of new Clinical Applications Specialist associates by enabling them to observe training or support activities.
Align territory clinical training needs strategically with commercial business goals through collaborative Strategic Account Management principles.
Achieve and maintain certifications on trained Alcon products through annual recertification and continued exposure to certified devices.
Complete administrative responsibilities on time, including clear and accurate site-visit documentation, internal system maintenance, expense management, and reporting adverse events and device deficiencies to Medical Safety according to company protocol.
Collaborate with Field Service Engineers, Digital Engineers, Commercial, IT, Service Operations, and Clinical Team associates to support new installations, site support, and troubleshooting before and after installation.