Clinical Applications Specialist

LENSAR•Richmond, VA

2d•Hybrid

About The Position

The Clinical Applications Specialist provides training and ensures clinical competency in the use of the LENSAR Laser System, certifying surgeons and system operators in accordance with regulatory approvals. This is a field-based role requiring frequent travel to provide education at customer system locations and, as needed, in-house. The specialist provides ongoing support and monitoring to sites in an assigned regional territory and participates in LENSAR tradeshows, wet labs, and other events on and off site. The role supports physicians, clinical staff, technicians, internal teams, distributors, and other customers in the proper use of LENSAR technology. It also involves customer follow-up, training documentation and certification, complaint evaluation, clinical data collection, and collaboration with sales, field service, and clinical applications management. The employee works from a home office and frequently travels to customers’ offices and operating rooms. Overnight travel is typical; travel and essential duties may involve extended hours and occasional weekends.

Requirements

High school diploma or equivalent.
Experience delivering training to medical and support staff.
Excellent communication, negotiating, organizational, and customer relations skills.
Strong computer and time management skills.
Ability to travel at least 70% within the U.S. and up to 25% outside the U.S.
Ability to stand for an average of four to five hours at a time during surgery training, with opportunities for brief seated breaks.
Ability to regularly lift, move, and control physical inventory, office supplies, or travel equipment weighing up to 50 pounds.

Nice To Haves

COA, COT, or CCOA certification.
Bachelor’s degree in life sciences and/or experience in paramedical work or working with the anterior segment of the eye.
Understanding of human eye anatomy, corneal topography, and keratometry, including optics and refraction.
Three years of clinical applications experience or work experience with cataract surgery in an operating theatre.

Responsibilities

Train and educate physicians, clinicians, technicians, and internal customers—including Sales, Field Service, and distributors—in the proper technique and use of the LENSAR Laser System.
Contact physicians at assigned sites quarterly, in person or by phone or remote technology, to support system utilization, outcome optimization, training updates, and customer retention.
Promote surgeon, laser technician, and patient satisfaction with the ease of surgical operation using LENSAR technology, with the goal of improving procedure volume usage at assigned sites.
Conduct clinical complaint evaluations under the mentorship of a Senior Clinical Applications Specialist or the Director of Clinical Applications.
Assist with developing clinical application procedures and onsite and web-based training materials.
Assist with special projects assigned by the direct supervisor.
Communicate regularly with field counterparts, including Sales, Business Development, and Field Service, and with the Clinical Applications Management team.
Participate in LENSAR events, tradeshows, and wet labs, both on and off site.
Understand and satisfy requirements for access to client sites, including hospitals and healthcare systems.
Conduct topographer training when applicable and provide ongoing support to ensure proficiency and device use, including troubleshooting as needed.
Complete paperwork and online data entry accurately for surgeon and laser operator training and certification.
Assist with collecting pre- and post-operative data and discussing outcomes with customers.
Support customers including physicians, clinical support staff, ASC and hospital staff, and physician office staff, as directed by management.