Clinical Applications Specialist, Digital Radiology (AZ/CA/NV)
About The Position
Samsung HME America is seeking a Clinical Applications Specialist to support its Digital Radiography market, primarily across Arizona, California, and Nevada, with occasional travel elsewhere. The role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver strong customer experiences. Travel is required up to 75% and may include international, overnight, and weekend travel. The specialist builds relationships across sales, marketing, operations, and key accounts; supports product training and sales initiatives; demonstrates clinical and operational system advantages to end users; and shares field feedback with product management and service teams. The role also includes clinical presentations, trade-show support, basic on-site troubleshooting, site surveys and training documentation, travel booking and expense reporting, and maintaining product knowledge, certifications, and professional conduct.
Requirements
- Associate’s degree required; BA/BS or higher preferred.
- ARRT RT(R) certification required.
- At least 3 years of relevant clinical experience.
- Must meet hospital credentialing requirements.
- Able to travel on short notice and stay overnight as needed; the position requires up to 75% travel, including possible international travel and weekends.
- Valid driver’s license and satisfactory driving record required.
- Must pass background and drug screening before and after employment.
- Self-motivated, results-oriented, and team-focused.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, demanding environment.
- Strong technology skills, including the ability to present using a laptop and demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.
- Demonstrated attention to detail, clinical communication, organization, collaboration, reliability, problem solving, self-motivation, and adaptability.
- Able to lift or move up to 25 pounds regularly and up to 50 pounds frequently.
- Able to stand, walk, sit, use hands, reach, climb or balance, stoop, kneel, crouch or crawl, and talk or hear as required.
- Able to sit and/or drive for long periods while traveling and stand for 8–15 hours for multiple days.
- Vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- At least 1 year of experience in clinical education, as a lead technologist, or as a QA/QC technician.
- Trauma or surgery experience.
- BA/BS degree or higher.
Responsibilities
- Build and maintain business relationships across sales, marketing, operations, and key account stakeholders to support clinical performance objectives.
- Support Sales and Dealer training initiatives and help ensure product knowledge and clinical differentiation.
- Collaborate with Customer Service and Sales teams to meet client training requirements and support sales initiatives.
- Demonstrate the clinical and operational advantages of the system to end users, influencing purchasing decisions and adoption through consultative selling.
- Provide management with timely updates on issues or concerns that may affect product sales and channel support.
- Share field feedback with product management and service teams to help improve product performance.
- Deliver clinical presentations and provide support at scientific meetings and trade shows.
- Capture training photos and videos when possible and in compliance with hospital guidelines.
- Work with strategic partners to support successful integration and support activities.
- Perform basic on-site troubleshooting to resolve service-related issues.
- Maintain site surveys, monthly activity tracking, and training documentation.
- Book travel and submit expense reports in a timely manner.
- Maintain current knowledge in relevant clinical and technical fields, complete required training, and maintain required certifications.
- Develop comprehensive knowledge of the company’s products and competitor offerings to position and promote the company’s solutions.
- Represent the company professionally, manage time effectively, make sound business decisions, and follow policies for travel, expenses, and equipment handling.
- Perform other duties as assigned.
Benefits
- Medical insurance, including five PPO plans with up to 95% employer contribution.
- Dental insurance, including two PPO plans with up to 80% employer contribution.
- Company-paid vision insurance.
- Company-paid short- and long-term disability, life, and AD&D insurance.
- 401(k) with 100% company match up to 5%.
- Tax-deferred health care savings programs.
- Accident insurance, critical illness insurance, hospital indemnity, pet insurance, legal assistance, and ID theft coverage.
- Paid time off.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
