Clinical Applications Specialist - San Diego, CA

Alcon•Remote - California, CA

3d•$98,600 - $127,600

About The Position

At Alcon, the Clinical Applications Specialist supports the Sales & Sales Support function and trains customers on the safe and effective use of Alcon products to help achieve optimal patient outcomes. The role drives operational excellence through process improvement and knowledge sharing, while ensuring trial deliverables meet timelines, budgets, and quality standards in the San Diego, California area. The specialist provides technical and clinical training in person and virtually, supports product installation and adoption, and works closely with physicians, nurses, operating room and clinical staff, field service, sales, and other cross-functional teams. The role also includes customer support and troubleshooting, documentation, reporting product problems and adverse events, feedback to R&D, clinical certifications, administrative duties, and attendance at professional events as requested.

Requirements

Bachelor’s degree or equivalent years of directly related experience; the posting also lists high school plus 10 years, an associate degree plus 6 years, or an M.S. plus 0 years as alternatives.
Fluent ability to read, write, understand, and communicate in English.
Two years of relevant experience.

Responsibilities

Provide in-person and virtual technical and clinical training to maximize product utilization, upgrade opportunities, growth, and adoption of approved Alcon products.
Align territory clinical training needs with commercial business goals using collaborative Strategic Account Management principles.
Present information to physicians, nurses, operating room staff, and clinical staff to increase product and procedural knowledge and satisfaction with the application and approved use of Alcon Cataract and/or Refractive Surgical products.
Ensure successful installation and adoption of equipment and software upgrades at clinical sites for relevant devices.
Partner with Field Service and Sales Representatives to schedule clinical training for new installations and provide ongoing surgical support according to customer needs.
Document each site visit accurately through the standardized CRM reporting mechanism within 48 hours of visit completion.
Address product problem and adverse event reports with Medical Safety, including supporting root cause analysis and physician feedback requests.
Collaborate with cross-functional associates, including Field Service Engineers, Commercial, Service Operations, and Clinical teams, to support installations, site support, troubleshooting, and pre- and post-installation calibration calls.
Deliver post-sales installation training and customer retention and adoption activities.
Attend or support convention demonstrations, medical congresses, fellowships, conferences, exhibits, seminars, and wet labs as requested and appropriate under standard operating procedures.
Respond to unsolicited requests for information about Alcon medical devices in accordance with standard operating procedures and Ethics and Compliance Guidelines.
Provide feedback to R&D on clinical product performance through the approved communication plan.
Achieve clinical certifications required for the role and its scope of responsibilities.
Refer inquiries about unapproved uses of technologies to appropriate individuals.
Cross-train on Alcon products to support evolving business needs.
Complete administrative duties promptly, including expense reporting, Veeva assignments, CAS Dashboard review, and data integrity compliance.