Clinical Applications Solutions Specialist

Upward Health

1d

About The Position

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. The Clinical Applications Solutions Specialist supports the design, development, and optimization of clinical workflows within the organization’s Clinical Applications, with particular emphasis on its Electronic Health Record (EHR), AthenaOne. Reporting to the Manager, Clinical Applications Solutions, the specialist contributes to identifying, analyzing, and implementing process improvements that enhance clinical and operational performance.

As part of the Clinical Applications team’s process development and application subject matter expert function, this role focuses on hands-on workflow design, clinical engagement, and solution execution. The specialist works with clinical and operational stakeholders to develop and validate solutions, support application tools and integrations, and advance continuous process improvement.

Requirements

• Minimum of 2–4 years working with Electronic Health Records; AthenaOne experience is preferred.
• Experience supporting clinical workflows, process improvement, or application configuration.
• Working knowledge of AthenaOne workflows and functionality.
• Basic understanding of healthcare compliance standards, including HIPAA, MIPS, and HEDIS.
• Familiarity with clinical documentation tools and care management workflows.
• Strong communication skills with clinical and technical stakeholders.
• Analytical mindset and attention to detail.
• Ability to learn quickly and adapt to evolving systems and workflows.
• Strong organizational skills and ability to manage multiple priorities.
• Collaborative and team-oriented approach.

Nice To Haves

• Experience with AthenaOne.
• Exposure to healthcare operations or care coordination environments.

Responsibilities

• Analyze clinical workflows and identify opportunities for improvement within AthenaOne.
• Build and configure solutions to support optimized end-to-end workflows.
• Serve as a subject matter expert on Clinical Applications tools, including AI-native encounter, Population Intelligence, and Quality tools.
• Collaborate with clinical staff to gather requirements and validate solutions.
• Support the evaluation and implementation of Athena Marketplace tools or third-party vendors.
• Assist in developing job aids, standard operating procedures, and training materials.
• Conduct virtual or in-person training sessions for clinical and operational stakeholders.
• Stay current on product releases and ensure team readiness for new features across supported Clinical Applications.
• Ensure proper documentation and adherence to change management processes.
• Support continuous process improvement initiatives across clinical teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed