Clinical Applications Engineer

Intuitive•Cincinnati, OH

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new technology to expand access to robotic minimally invasive care. The role focuses on helping early users progress through the system learning curve, providing technical expertise during clinical procedures, and transitioning users from initial training to proficiency. The CAE also provides design engineering with guidance and perspective on how systems are used in the market served. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The role reports to the Manager of Clinical Applications Engineering and may involve travel of up to 70%, including travel on short notice and work at night or on weekends as needed.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to travel on a moment’s notice and support cases across varying geographies; comfort booking and using all forms of travel.
Self-starter who performs well with autonomy and flexibility in a dynamic work environment.
Problem-solving ability, composure, and critical thinking in high-pressure environments.
Highly collaborative approach and ability to work well in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective equipment use during clinical procedures.
Identify concerns affecting clinical users’ procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain consistent, open communication and collaboration with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and appropriately respond to requests in a high-stress environment.
Manage travel logistics independently and complete associated administrative tasks in a timely manner.