Clinical Applications Engineer

Intuitive•Cleveland, OH

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new technology and helps expand access to robotic minimally invasive care. The role focuses on helping early users progress through their system learning curve, providing technical expertise during clinical procedures, and supporting the transition from initial training to proficiency. The CAE also provides design engineering with guidance on system-use nuances in the assigned market. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The position reports to the Manager of Clinical Applications Engineering and may involve travel up to 70%, including travel on short notice and work at night or on weekends as needed. The role requires a bachelor’s degree in biomedical engineering or a healthcare-based field and at least two years of technical or clinical experience in healthcare. Intuitive notes that vaccination proof may be required by the company or its customers. Compensation includes base pay, incentives, benefits, and equity; the posting says target base compensation ranges are listed but does not provide the figures in the supplied text.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to independently prioritize and manage travel logistics and complete related administrative tasks in a timely manner.
Ability to travel on short notice, support cases across varying geographies, and use all forms of travel.
Self-starter who performs well autonomously and can be flexible in a dynamic work environment.
Problem-solving ability, composure, and critical thinking in high-pressure environments.
Ability to collaborate effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and train physicians and clinical staff in the effective use of Intuitive equipment during clinical procedures.
Identify key clinical-user concerns affecting procedure adoption and work with training and development partners to evaluate and address them.
Maintain consistent, open communication with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.
Support cases across varying geographies, including travel on a moment’s notice.