Clinical Applications Engineer

Intuitive•Boston, OH

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new technology and helps expand access to robotic minimally invasive care. The role focuses on building and supporting early users as they learn the system, providing technical expertise during clinical procedures, and helping users progress from initial training to proficiency. The CAE also provides design engineering with guidance and perspective on system-use nuances in the assigned market. The position reports to the Manager of Clinical Applications Engineering. Candidates must reside in New York, NY; Boston, MA; or Philadelphia, PA.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.
Ability to travel on a moment’s notice and support cases across varying geographies, and comfort booking and using all forms of travel.
Self-starter who performs well autonomously and can be flexible in a dynamic work environment.
Problem-solving ability, composure, and critical thinking in high-pressure environments.
Collaborative approach and ability to work effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience with highly complex technical systems and/or in a critical patient-care setting alongside physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.
Must reside in New York, NY, Boston, MA, or Philadelphia, PA.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective use of Intuitive equipment during clinical procedures.
Identify key areas of concern for clinical users related to procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain consistent, open communication and collaboration with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Manage travel logistics and related administrative tasks independently and in a timely manner.
Support cases across varying geographies, including travel on a moment’s notice.