Clinical Applications Engineer

Intuitive•Columbus, OH

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new technology and helps expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE builds and supports early users as they progress through the system learning curve, provides technical expertise during clinical procedures, and helps transition users from initial training to proficiency. The role also provides design engineering with guidance and perspective on system-use nuances in the assigned market. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The role involves up to 70% travel, including travel on short notice, and may require working nights and weekends. The CAE must independently manage travel logistics and related administrative tasks. Intuitive or its customers may require current proof of vaccination against certain diseases, including COVID-19. The position is with Intuitive, a global company focused on robotic-assisted surgery and minimally invasive care, including the da Vinci surgical system and Ion. The company describes its purpose as helping care teams perform with greater precision and patients recover faster.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Ability to solve problems, maintain composure, and think critically in high-pressure environments.
Collaborative approach and ability to work well in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to travel on a moment’s notice and support cases across varying geographies; comfort booking and using all forms of travel.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective use of Intuitive equipment during clinical procedures.
Identify key areas of concern for clinical users related to procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain open communication and collaboration with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.
Support cases across varying geographies, including travel on a moment’s notice.