Copy of Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) reports to the Manager of Clinical Applications Engineering and supports early adoption of Intuitive’s robotic-assisted technology. The role focuses on building and supporting early users as they progress through the system learning curve, providing technical expertise during clinical procedures, and helping users move from initial training to proficiency. The CAE also provides design engineering with insights into system-use nuances in the markets served. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The position involves procedural support at new robotic-system sites, clinical product and technical guidance for physicians and clinical staff, and collaboration with global Clinical Applications Engineering, Endoluminal Sales, training and development partners, and engineering teams. Travel may reach 70%, including travel on short notice and work at varying geographies. Nights and weekends may be needed.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Ability to work autonomously as a self-starter and adapt to a dynamic work environment.
- Strong problem-solving skills, composure, and critical thinking in high-pressure environments.
- Collaborative approach and ability to work effectively in a remote team environment.
- Effective oral, written, and interpersonal communication skills, with strong situational awareness.
- Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate information into actionable insights.
- Desire to learn and build new skills.
- Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
- Ability to travel on a moment’s notice, support cases across varying geographies, and use all forms of travel.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
Responsibilities
- Provide procedural support to new robotic-system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective use of Intuitive equipment during clinical procedures.
- Identify clinical users’ key concerns about procedure adoption and work with training and development partners to evaluate and address them.
- Maintain consistent, open communication and collaboration with the global Clinical Applications Engineering team and development teams.
- Work with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use, best practices, technical troubleshooting, relevant clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Manage travel logistics independently and complete related administrative tasks in a timely manner.
Benefits
- Market-competitive compensation package inclusive of base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
