Copy of Clinical Applications Engineer

Intuitive•Detroit, MI

21h•$132,000 - $223,500•Remote

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new robotic-assisted technology and helps expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE supports new users as they progress from initial training toward proficiency, provides technical expertise during clinical procedures, and shares insights about system use with design engineering. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Self-starter who performs well autonomously and can be flexible in a dynamic work environment.
Problem-solving ability, composure, and critical thinking in high-pressure environments.
Ability to collaborate effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to independently prioritize and manage travel logistics and complete associated administrative tasks promptly.
Ability to travel on short notice, support cases across varying geographies, and use all forms of travel.
Bachelor’s degree in biomedical engineering or a healthcare-based field.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective equipment use during clinical procedures.
Identify key concerns affecting clinical users’ procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain collaboration and open communication with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and appropriately respond to requests in a high-stress environment.