Clinical Applications Engineer

Intuitive•Boston, OH

19d

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new robotic technology and helps expand access to robotic minimally invasive care. The role focuses on supporting early users through their system learning curve and providing technical expertise during clinical procedures. The CAE helps users transition from initial training to proficiency and shares insights about system use in the assigned market with design engineering. Candidates must reside in New York, NY; Boston, MA; or Philadelphia, PA.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Ability to work autonomously as a self-starter and remain flexible in a dynamic work environment.
Strong problem-solving skills, composure, and critical thinking in high-pressure environments.
Ability to collaborate effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience with highly complex technical systems and/or in a critical patient-care setting alongside physicians and support staff.
Ability to seek out and process substantial amounts of data and translate information into actionable insights.
Desire to learn and build new skills.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to independently prioritize and manage travel logistics and complete related administrative tasks promptly.
Ability to travel on short notice, support cases across varying geographies, and use all forms of travel comfortably.
Bachelor’s degree in biomedical engineering or a healthcare-based field.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive equipment during clinical procedures.
Identify key concerns affecting clinical users’ procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain collaboration and consistent communication with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company products’ instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.