Clinical Applications Engineer

Intuitive•Columbus, OH

18d

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of Intuitive’s robotic-assisted surgery technology. The role focuses on helping new users and sites progress through the system learning curve, transitioning users from initial training to proficiency, and providing technical expertise during clinical procedures. The CAE also shares guidance with design engineering about system-use nuances in the market served. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The position requires travel of up to 70%, including travel on short notice, and may require nights and weekends. The role reports to the Manager of Clinical Applications Engineering.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to travel on a moment’s notice and support cases across varying geographies; comfort booking and using all forms of travel.
Self-starter who performs well autonomously and can be flexible in a dynamic work environment.
Strong problem-solving skills, composure, and critical thinking in high-pressure environments.
Collaborative approach and ability to work well in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive equipment during clinical procedures.
Identify clinical users’ concerns about procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain collaboration and consistent, open communication with the global Clinical Applications Engineering team and development teams.
Work with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Manage travel logistics independently and complete associated administrative tasks in a timely manner.